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- Tasks: Be the first point of contact for callers, providing support on pensions.
- Company: Join a large financial services organization known for its collaborative culture.
- Benefits: Receive full training and work in a dynamic team environment.
- Why this job: Gain valuable experience in customer service while making a difference in clients' lives.
- Qualifications: Previous call center experience and strong communication skills are required.
- Other info: This is a fully onsite role in Central Liverpool with a 6-month contract.
The predicted salary is between 24000 - 36000 £ per year.
Our client, a large financial services organisation is seeking a team of Customer Service Representatives to join their collaborative telephony based Pension Administration Team to support their client with telephony based customer support services.
Office Hours: On a rotational basis covering hrs of 08:30–17:30 Monday to Friday. 37.5 hrs a week.
Location: Central Liverpool
Office working: Fully onsite
Start date: 21st April
Contract duration: 6 months
Responsibilities include:
This is a telephony based role. You will be the first point of contact for callers, discussing everything from joining the pension scheme to retirement and beyond.
Full training will be provided, so you’ll be able to handle every call confidently and provide exceptional customer service.
About you:
- You will be comfortable being on the phone and guiding customers.
- You will have great customer service and communication skills and good attention to detail.
- You will have worked in a call centre previously.
Apply today:
If you would like an opportunity to join a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service, we would love to hear from you.
Call Center Representative employer: CBSbutler
Contact Detail:
CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Familiarize yourself with common pension-related questions and terminology. This will help you feel more confident during the interview and demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your phone communication skills. Since this is a telephony-based role, being able to articulate your thoughts clearly and maintain a friendly tone is crucial.
✨Tip Number 3
Research the company’s values and customer service philosophy. Showing that you align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your previous call center experience that highlight your customer service skills and attention to detail. Be ready to discuss how you handled challenging situations.
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Center Representative position. Understand the responsibilities and the skills required, especially focusing on customer service and communication.
Tailor Your CV: Customize your CV to highlight your previous call center experience and any relevant customer service skills. Use specific examples that demonstrate your ability to handle calls and provide exceptional service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your experience in telephony-based customer support and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at CBSbutler
✨Show Your Communication Skills
Since this role is all about telephony-based customer support, make sure to demonstrate your communication skills during the interview. Practice speaking clearly and confidently, and be prepared to discuss how you would handle various customer scenarios.
✨Highlight Your Call Center Experience
Be ready to talk about your previous experience in a call center. Share specific examples of how you provided excellent customer service and resolved issues effectively. This will show that you have the relevant background for the role.
✨Emphasize Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss how you ensure accuracy in your work, especially when handling sensitive information related to pensions. Mention any tools or methods you use to maintain high standards.
✨Express Enthusiasm for Customer Service
Let your passion for customer service shine through. Talk about why you enjoy helping customers and how you strive to provide exceptional service. This will align with the company's values and show that you're a great fit for their team.
