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- Tasks: Lead the development of a centralised service for Making Tax Digital and manage client onboarding.
- Company: Fast-growing accountancy and professional services firm with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in digital transformation.
- Qualifications: Strong knowledge of MTD IT and experience in service design and team leadership.
- Other info: Exciting growth opportunities as the company expands its services.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a fast growing accountancy and professional services firm is looking to hire an Outsourcing Senior / Programme Manager to lead the development of a centralised service in response to Making Tax Digital for Income Tax (MTD IT). You will then transition the project into business as usual at scale. A deep understanding of MTD IT is required for this role.
This is a permanent full-time role with hybrid and flexible working options (flexing your hours on different days to suit your lifestyle).
The role will include:
- Develop and implement a centralised service to manage MTD IT quarterly reporting.
- Design workflows, team structures, and digital processes to support delivery.
- Work with partners to define service scope, client segmentation, and rollout plans.
- Develop tiered pricing structures and quoting templates.
- Monitor profitability and client lifetime value.
- Lead client communication and onboarding to the new service model.
- Manage onboarding from data collection and software setup through to first submissions.
- Promote adoption of digital record-keeping tools, primarily Xero and Landmark.
- Lead migration from manual and legacy systems to compliant digital solutions.
- Create standard operating procedures (SOPs) and deliver team training.
- Work with software vendors to integrate tools and manage costs.
- Recruit, train, and manage the service delivery team.
- Implement dashboards, KPIs, and performance reporting.
- Ensure strong processes for MTD final declarations, aligning quarterly submissions with year-end adjustments.
- Establish reconciliation procedures between digital records and final tax positions.
- Work closely with the Tax Team to review data throughout the year.
- Coordinate final submissions to HMR.
About you: We would like to hear from you if you have:
- Good knowledge of MTD IT, or experience building new services in a regulated environment.
- Strong commercial awareness, including pricing and margin management.
- Experience in process design, systems implementation, and team leadership.
- Strong communication skills, both internally and with clients.
- Experience in service design and pricing.
- Experience with client onboarding and digital transformation.
- The ability to take a project from initial setup through to business-as-usual delivery.
In exchange you can expect a competitive salary and benefits package and you will be joining an exciting time in the business as they continue to realise their growth ambitions.
Program Manager in Basingstoke employer: CBSbutler
Contact Detail:
CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their needs. We recommend practising common interview questions and tailoring your responses to highlight your experience with MTD IT and service design. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Programme Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team.
We think you need these skills to ace Program Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Program Manager. Highlight your experience with MTD IT and any relevant projects you've led. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience in service design and team leadership that relate to the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see that you can communicate effectively, both in writing and in person!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensure it gets to the right people. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at CBSbutler
✨Know Your MTD IT Inside Out
Make sure you brush up on your knowledge of Making Tax Digital for Income Tax. Be prepared to discuss how it impacts the services you'll be managing and share any relevant experiences you've had in similar projects.
✨Showcase Your Process Design Skills
Be ready to talk about your experience in designing workflows and implementing systems. Bring examples of how you've successfully led teams through digital transformations or service designs, as this will demonstrate your capability to handle the role.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly, especially when discussing client onboarding processes and team management. This will help you convey your ideas effectively during the interview.
✨Prepare Questions About the Role
Think of insightful questions to ask about the company's approach to MTD IT and their future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
