At a Glance
- Tasks: Support game developers with operational and technical assistance for smooth game launches.
- Company: Global leader in the gaming industry, offering a dynamic work environment.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Exciting projects and events with excellent career advancement potential.
- Why this job: Join a passionate team and make an impact in the gaming world.
- Qualifications: Strong problem-solving skills, fluent in Japanese, and a love for gaming.
The predicted salary is between 30 - 30 £ per hour.
- Account Support Specialist - Gaming
- Global leader in gaming
- 12 month initial contract
- 80% hybrid - 20% onsite in ondon
- up to £30 per hour
- Key Skills
- Background in Gaming/Gaming Industry
- Knowledge of modern SW
- Fluent in Japanese
About the Role
As an Account Supporter, you'll support Play Station partners-developers and publishers-by delivering high-quality operational and technical assistance through Dev Net and the Help Center, ensuring they can build, test, and launch smoothly.
What You'll Do
- Support game developers and partners via ticketing systems with fast, accurate solutions
- Help deliver operational readiness for game releases, updates, and partner milestones
- Execute SOPs across partner access, dev hardware, releases, support, and live events
- Maintain and improve knowledge bases used by global developer teams
- Contribute to developer communications (announcements, forums, bulletins)
- Support developer events, showcases, and technical conferences
- Work closely with engineering and product teams to improve tools and partner experience
What You Bring
- Strong problem-solving skills, especially in technical or operational environments
- Ability to juggle multiple issues (like a live service launch weekend…)
- Clear communication skills with both technical and non-technical audiences
- A detail-driven, partner-first mindset
- Confidence learning new tools and systems quickly
- Experience managing multiple projects and using Jira (including admin/config)
- Genuine passion for games and the game development process
- Fluent Japanese (written and spoken)
- Nice to Have
- Experience in technical or developer support (games or software)
- Understanding of game development workflows and pipelines
- Scripting skills (Python, Java Script, HTML5)
- Familiarity with C/C++ and version control (Git, Perforce, SVN)
- Knowledge of networking fundamentals (TCP/IP)
- Degree in Computer Science or related field
- #J-18808-Ljbffr
Application Support Analyst employer: CBSbutler
At CBSbutler, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Senior Manufacturing Engineer in Larkhill, you will benefit from continuous professional development opportunities, competitive compensation, and a supportive environment that values your contributions to driving efficiency and quality in manufacturing processes. Join us to be part of a forward-thinking team dedicated to excellence and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like CBSbutler.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like CBSbutler. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to CBSbutler.
How to prepare for a job interview at CBSbutler
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in CBSbutler's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services CBSbutler offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
