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For Companies At a Glance
- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Join a leading team within Tax Admin, focused on innovation.
- Benefits: Competitive daily rate, hybrid work model, and professional growth opportunities.
- Why this job: Make a real impact by ensuring platform stability and service excellence.
- Qualifications: Experience in PL/SQL, Java, and live service support is essential.
- Other info: Collaborative team atmosphere with strong problem-solving focus.
The predicted salary is between 60000 - 84000 £ per year.
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities:
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skillset Experience:
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
Live Service Engineer (CESA) in Telford employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer (CESA) in Telford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in live service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your PL/SQL and Java expertise during interviews. Bring examples of how you've tackled live service challenges in the past to really impress.
✨Tip Number 3
Stay sharp on ServiceNow! Brush up on your ticket triage and root cause analysis skills. Being able to talk confidently about your experience with these tools will set you apart from the competition.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your CV and get noticed. Plus, we love seeing candidates who are proactive about their applications.
We think you need these skills to ace Live Service Engineer (CESA) in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service support roles you've had. We want to see how your skills match up with what we're looking for!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled incidents in the past. We love seeing candidates who can think on their feet and resolve issues efficiently.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read through your experience and skills.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with Live Service Support
Since the role involves live service support, it’s crucial to understand what that entails. Prepare examples of incidents you've resolved in the past, focusing on your problem-solving approach and how you managed to stay within SLAs.
✨Get Comfortable with ServiceNow
ServiceNow is a key tool for this position, so be prepared to talk about your experience with ticket triage and root cause analysis. If you can, bring up specific instances where you successfully managed tickets and improved processes.
✨Collaborate and Communicate
This role requires collaboration with cross-functional teams, so think of examples that showcase your teamwork skills. Be ready to discuss how you’ve worked with others to troubleshoot issues and implement solutions effectively.
