At a Glance
- Tasks: Provide hands-on Level 2 support for Google Workspace and manage user incidents.
- Company: Join a secure enterprise environment in Stevenage with a focus on innovation.
- Benefits: Earn £800 per day with opportunities for professional growth.
- Other info: Active SC clearance is essential; dynamic team environment awaits you.
- Why this job: Make a real impact by supporting users and enhancing their Google Workspace experience.
- Qualifications: Strong knowledge of Google Workspace and ITSM incident management required.
The predicted salary is between 38250 - 46750 £ per year.
We're looking for an experienced Google Workspace Support Specialist to join a secure enterprise environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience.
Key Skills Required:
- Advanced Google Workspace Administration
- Strong L2 Google Workspace support experience
- Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides
- User account and application/service management
- Expert-level incident & request management
- Remedy / enterprise ITSM experience
- Strong ITIL / ITSM process knowledge
- Google case management
- Microsoft 365 / Global Email awareness
- Basic understanding of network infrastructure
- Ability to identify technical and ITIL process gaps
You'll be responsible for supporting users, resolving L2 Google Workspace issues, managing incidents and requests, and working closely with wider technical teams to maintain a high-quality service. Active SC clearance is essential, with MOD SC highly desirable.
If you're a Google Workspace Administrator, Google Workspace Support Engineer or L2 Support Specialist with strong ITSM experience and are available for an onsite contract in Stevenage, I'd be keen to hear from you.
Google Workspace Support Specialist in Stevenage employer: CBSbutler Ltd.
Join a leading public sector programme as a Data Engineer, where you'll contribute to transformative projects that enhance data capabilities and support digital innovation. Enjoy a flexible remote working environment with the opportunity for professional growth, collaboration within Agile teams, and the chance to make a significant impact on high-profile initiatives. With a commitment to engineering excellence and continuous improvement, this role offers a rewarding experience in a dynamic and supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Google Workspace Support Specialist in Stevenage
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CBSbutler Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CBSbutler Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CBSbutler Ltd.!
✨Direct Apply to CBSbutler Ltd.
Let's not forget to apply directly through the CBSbutler Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Google Workspace Support Specialist in Stevenage
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CBSbutler Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CBSbutler Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CBSbutler Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
