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- Tasks: Provide expert support for M365 Copilot and troubleshoot complex incidents.
- Company: Join HSBC, a leading financial institution with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Why this job: Be at the forefront of M365 technology and make a significant impact.
- Qualifications: 5-8 years in Microsoft 365 support with strong Copilot skills.
- Other info: Dynamic role with exposure to large-scale deployments in a regulated environment.
10 month contract + Hybrid working from Sheffield + £550 to £570 per day + Inside IR35
Key Skills:
- 3rd/4th Line Support to M365 Copilot Incident response
Job Description:
Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities:
- Incident & Problem Management: Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc.
- Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.
Required Qualifications:
- 5-8+ years in Microsoft 365 support at enterprise scale.
- Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
- Experience working within regulated environments and producing audit-ready artifacts.
Preferred:
- Exposure to large scale Copilot deployments (free/M365) in the financial sector.
- Proficiency with PowerShell and Graph API for troubleshooting and reporting.
- Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.
Microsoft_M365 Copilot SME in Sheffield employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft_M365 Copilot SME in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft M365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with M365 Copilot and incident management. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your problem-solving approach for complex M365 issues.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Microsoft_M365 Copilot SME in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Copilot specifically. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm and a clear understanding of what M365 Copilot can do, so let your passion show!
Showcase Your Problem-Solving Skills: Since this role involves complex troubleshooting, make sure to include examples of how you've tackled similar challenges in the past. We’re looking for those who can think on their feet and resolve issues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your M365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially M365 Copilot. Be ready to discuss your experience with incident response, troubleshooting, and the tools mentioned in the job description like SharePoint, OneDrive, and Entra. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your approach to complex problem-solving. Think of a few challenging incidents you've resolved in the past and be ready to walk through your thought process. This will show your potential employer that you can handle the demands of 3rd/4th line support.
✨Familiarise Yourself with Monitoring Tools
Since observability and monitoring are key aspects of this role, make sure you understand tools like Thousand Eyes and Downdetector. If you have experience using these or similar tools, be prepared to discuss how you've leveraged them in previous roles.
✨Prepare for Knowledge Sharing Scenarios
As part of the role involves providing knowledge sharing sessions, think about how you would explain complex concepts to others. Prepare a mini-presentation or a few talking points on a topic related to M365 Copilot that you could share during the interview.
