At a Glance
- Tasks: Provide hands-on support for advanced Electronic Warfare systems and troubleshoot technical issues.
- Company: Join a leading defence technology firm supporting the UK Ministry of Defence.
- Benefits: Competitive salary, benefits package, and hybrid working model.
- Other info: Great opportunity for career growth and to work with MOD customers.
- Why this job: Make a real impact in a high-stakes environment with cutting-edge technology.
- Qualifications: Military Electronic Warfare experience and strong troubleshooting skills required.
The predicted salary is between 50000 - 50000 € per year.
We are recruiting Service Desk Engineers to support mission‑critical defence systems used by the UK Ministry of Defence and international customers. This is a fantastic opportunity for candidates with military experience—particularly those from 14 Signal Regiment or relevant Royal Navy backgrounds—to transition into a high‑impact technical role supporting advanced EW technology.
The Role
As a Service Desk Engineer, you will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution. This is a hands‑on technical position where you will be expected to troubleshoot and resolve issues directly rather than simply escalating tickets. You will work closely with MOD customers, internal engineering teams, and external suppliers to ensure systems remain fully operational.
Key Responsibilities
- Act as the primary point of contact for customer technical issues via phone, email, and support portals
- Diagnose and resolve hardware, software, and system‑related faults
- Deliver L1/L2 support for advanced Electronic Warfare products
- Manage incidents, service requests, and problem investigations using ITSM tools
- Monitor system performance and coordinate escalations when required
- Produce customer updates, service reports, and trend analysis
- Create and maintain knowledge base documentation
- Support change, release, and deployment processes
- Work closely with Engineering, QA, Logistics, Compliance, and MOD stakeholders
What We're Looking For
Essential Experience
- Military Electronic Warfare experience within the UK MOD
- Strong technical troubleshooting and fault‑finding skills
- Experience providing Level 1 and Level 2 technical support
- Ability to take ownership of issues and drive them through to resolution
- Experience supporting complex, high‑value systems in regulated environments
- Aware of ITIL v3 or ITIL v4 principles
Highly Desirable
- Former service in 14 Signal Regiment
- Relevant Royal Navy EW or communications experience
- Experience working directly with Ministry of Defence customers
Service Desk Engineer in Romsey employer: CBSbutler Ltd.
Join a leading employer in the defence sector, where your military experience can seamlessly transition into a rewarding role as a Service Desk Engineer. With a strong focus on employee growth and a collaborative work culture, we offer competitive salaries and a comprehensive benefits package, all while working on mission-critical systems that support the UK Ministry of Defence. Our hybrid working model allows for flexibility, ensuring you can maintain a healthy work-life balance while contributing to advanced Electronic Warfare technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Romsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the military and tech sectors. They might know about openings or can put in a good word for you. Don’t be shy—people love to help fellow professionals!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about troubleshooting and resolving issues, especially in Electronic Warfare systems. Practice common interview questions with a mate to get comfortable.
✨Tip Number 3
Showcase your military experience! Highlight how your background gives you an edge in handling high-pressure situations and complex systems. Tailor your pitch to demonstrate how your skills align with the role of a Service Desk Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who want to make a difference in defence technology.
We think you need these skills to ace Service Desk Engineer in Romsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your military experience and technical skills relevant to the Service Desk Engineer role. We want to see how your background aligns with the needs of the MOD and the specific systems you'll be supporting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for the work we do at StudySmarter.
Showcase Your Troubleshooting Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re looking for candidates who can take ownership of problems and drive them to resolution, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Electronic Warfare systems. Be ready to discuss your troubleshooting methods and any relevant military experience that showcases your skills in a high-pressure environment.
✨Show Ownership
During the interview, highlight instances where you've taken ownership of issues and driven them to resolution. This role requires a proactive approach, so share specific examples that demonstrate your ability to manage incidents effectively.
✨Familiarise with ITIL Principles
Since the job mentions ITIL v3 or v4 principles, it’s a good idea to familiarise yourself with these frameworks. Be prepared to discuss how you’ve applied ITIL practices in previous roles, particularly in managing service requests and problem investigations.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers. Ask insightful questions about the team dynamics, the systems you'll be working on, and how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
