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- Tasks: Provide friendly IT support to users across EMEA, both onsite and remotely.
- Company: Join a dynamic team of IT professionals in a collaborative environment.
- Benefits: Competitive pay, hybrid work options, and opportunities for continuous learning.
- Other info: Exciting projects and career growth in a fast-paced tech environment.
- Why this job: Make a real impact by solving tech problems and enhancing user experiences.
- Qualifications: Experience in IT support and a passion for technology and learning.
The predicted salary is between 60000 - 70000 £ per year.
You'll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region. The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You'll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly. We're looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude, and wants to keep learning as technology evolves.
What you'll do:
- Provide professional, friendly IT support to end users, both onsite and remotely
- Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email
- Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
- Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning
- Support office IT operations, including meeting rooms, peripherals, and shared spaces
- Assist with local and regional IT projects, from office changes to infrastructure refreshes
- Ship / Send equipment via courier services as and when required
- Contribute to documentation and knowledge articles to improve support quality and consistency
- Provide remote hands support when required, including basic datacentre or comms-room tasks
Technology and tools:
- Windows and macOS endpoints
- Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- Mobile device management tools such as Intune or Jamf
- ServiceNow or comparable ITSM platforms
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Backup and data protection solutions
- Exposure to Azure or AWS is a plus
AI and automation mindset:
You don't need to be an AI expert. We value curiosity and practical thinking. You should be interested in how AI tools can improve productivity, support workflows, and assist with troubleshooting using platforms such as Microsoft 365.
What we're looking for:
- "Can Do / Can Learn" attitude
- Strong customer service and communication skills
- Calm, structured problem-solving under pressure
- Good time management and prioritisation
- Ability to work independently and as part of a team
- Genuine interest in technology and continuous learning
- Experience supporting users in an enterprise environment
- Fluent English
Experience and background:
- Several years of experience in IT support or workplace technology
- Experience in a global or multi-site organisation is an advantage
- Familiarity with ITIL concepts is beneficial
- Relevant degree or equivalent experience
IT Support in Reading employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, or any cool tech solutions you've implemented. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues or user requests. Role-playing with a friend can help you feel more confident and ready to impress during the real deal.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace IT Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support role. Highlight your customer service skills and any relevant tech experience, especially with Windows, macOS, and Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to showcase your 'can do / can learn' attitude. Share specific examples of how you've solved problems in the past and how you can bring that same energy to our team.
Show Your Tech Savvy: Mention any experience you have with tools like ServiceNow, Intune, or Jamf. If you've worked with AI tools or have an interest in how they can improve workflows, definitely include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Tech
Make sure you brush up on your knowledge of Windows, macOS, and mobile devices, especially iOS. Familiarise yourself with tools like Microsoft 365 and ServiceNow, as these will likely come up in the interview. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you resolved hardware or software problems under pressure. This will demonstrate your calm, structured approach to problem-solving, which is key for this role.
✨Emphasise Your Customer Service Skills
Since this role involves providing friendly IT support, be ready to talk about your customer service experience. Highlight situations where you went above and beyond to help users, and how you ensured a positive user experience. This will show that you care about the end-users and understand their needs.
✨Demonstrate Your Willingness to Learn
The company values a 'can do / can learn' attitude, so be prepared to discuss how you keep up with evolving technology. Share any recent courses, certifications, or self-study you've undertaken, especially related to AI tools or ITIL concepts. This will show that you're proactive about your professional development.