At a Glance
- Tasks: Lead IT change management processes to ensure smooth and compliant transitions.
- Company: Join a leading firm in international defence collaboration.
- Benefits: Competitive hourly rate, hybrid work model, and opportunity to work with industry experts.
- Other info: Dynamic role with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact in a mission-critical environment while enhancing your skills.
- Qualifications: Active SC Clearance and 5+ years in IT change management required.
The predicted salary is between 85 - 85 £ per hour.
We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business.
Key Responsibilities
- Change Management Governance: Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations.
- Risk & Impact Assessment: Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented.
- Change Advisory Board (CAB) Management: Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes.
- Change Scheduling & Communications: Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders.
- Performance & Continuous Improvement: Develop, monitor, and report on key change management metrics, including change success rates, failed changes, emergency changes, and change-related incidents. Drive continual improvement initiatives to enhance change efficiency and reduce service disruption.
- Post-Implementation Review: Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery.
Key Objectives
- Ensure IT changes are delivered in a controlled, timely, and risk-managed manner.
- Minimise disruption to critical business services.
- Maintain transparency, governance, and accountability across all change activities.
- Support effective planning and alignment with business priorities.
- Ensure compliance with internal governance standards and external regulatory requirements.
Essential Skills & Experience
- Active SC Clearance.
- Sole UK National status.
- Minimum of 5 years' experience in IT service delivery and/or IT change management.
- Strong experience operating within ITIL-based service environments.
- Experience establishing and managing SLAs, KPIs, and service performance metrics.
- Strong understanding of ITSM platforms, particularly ServiceNow.
- Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments.
- Experience with service monitoring tools and technologies.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong analytical and problem-solving abilities.
- High levels of professionalism and integrity when handling sensitive information.
- Proficiency with Microsoft Office applications.
Qualifications
- Essential: IT Service Management certification (e.g., ITIL v3/v4).
- Desirable: Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment.
What's on Offer?
- 6-month rolling contract
- £75-£85 per hour (Inside IR35)
- Hybrid working - 3 days per week onsite in Reading
- Opportunity to contribute to a business shaping the future of international defence collaboration
- Work within a highly secure, mission-critical environment alongside industry-leading experts
If you hold active SC clearance, meet the nationality requirements, and have a strong background in IT Change Management within enterprise environments, we'd welcome your application.
Change Manager in Reading employer: CBSbutler Ltd.
Join a forward-thinking organisation in Reading that prioritises employee growth and development within a dynamic IT environment. As an IT Change Manager, you will benefit from a hybrid working model, competitive rates, and the opportunity to work alongside industry experts in a secure, mission-critical setting. Our culture fosters collaboration and innovation, ensuring that your contributions directly impact the future of international defence collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager in Reading
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We think you need these skills to ace Change Manager in Reading
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at CBSbutler Ltd., it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at CBSbutler Ltd. can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at CBSbutler Ltd. will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at CBSbutler Ltd.
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at CBSbutler Ltd.. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at CBSbutler Ltd..
