At a Glance
- Tasks: Provide expert-level support for complex Citrix incidents and lead technical investigations.
- Company: Join a dynamic on-site support team in Preston with a focus on secure enterprise environments.
- Benefits: Competitive daily rate of £290 - £310, with opportunities for professional growth.
- Other info: Active SC clearance is essential; sole British nationals only due to project nature.
- Why this job: Be the go-to expert for Citrix technology and make a real impact in a secure setting.
- Qualifications: Proven experience in 3rd Line support and strong knowledge of Citrix technologies required.
The predicted salary is between 40500 - 49500 £ per year.
- 3rd Line Citrix SME
- +9 months +
- +SC cleared - current active clearance is essential for this role
- +Sole British nationals only due to the nature of the project
- +Inside IR35
- We are seeking an experienced
Third Line Citrix SME to join an on-site support team in Preston.
You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.
Key Responsibilities
- Provide
3rd Line support for complex Citrix incidents and problems.
- Act as the SME for
Citrix Virtual Apps & Desktops, Citrix Cloud, Net Scaler ADC and WEM .
- Lead technical investigations, troubleshooting and root cause analysis.
- Manage and optimise Citrix policies, profiles and end-user experience.
- Support patching, upgrades, migrations and infrastructure improvements .
- Work closely with architecture, engineering and cross-functional teams.
- Proactively identify and resolve defects and recurring issues.
- Maintain strong customer service and operate in line with
ITIL and service management processes .
Essential Skills & Experience
- Proven experience in a
Third Line / Senior Infrastructure Support role.
• Strong hands-on experience with
- Citrix Virtual Apps & Desktops (Xen App/Xen Desktop)
- Citrix Cloud
- Net Scaler ADC
- Citrix WEM
- Windows Server, Active Directory and Group Policy
- FSLogix
- Experience supporting
VMware, Hyper-V and/or Xen Server environments.
- Strong knowledge of
Windows 10 and Windows 11 .
- Experience with
ITIL and enterprise support models .
- Excellent problem-solving and communication skills.
Active SC Clearance is essential.
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