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- Tasks: Lead and coach a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join a dynamic team in a leading financial services contact centre.
- Benefits: Competitive pay, potential for permanent role, and career growth opportunities.
- Why this job: Make a real impact by driving performance and engagement in customer service.
- Qualifications: Experience in contact centres and people management is essential.
- Other info: Exciting opportunity to thrive in a supportive and ambitious team.
The predicted salary is between 13 - 17 £ per hour.
Customer Services Team leader - 6 month contract with the option to go permanent. On site in Newcastle. £16 - £22 ph.
Skills:
- Team leading experience
- Customer Services
- Call centre experience
- Ideally within financial services
We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.
Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.
Key Responsibilities:
- Manage the daily performance of a team of c.10 Customer Service colleagues
- Coach and develop colleagues to improve performance and capability
- Handle complex and escalated customer enquiries
- Support service levels by taking customer calls when required
- Monitor adherence, attendance, and schedules
- Communicate business updates and drive continuous improvement
Experience Required:
- Contact Centre experience
- People management and coaching experience essential
- Experience in a fast-paced environment
- Financial Services or regulated environment experience desirable
If you'd like to discuss the Customer Services Team leader role in more detail, please send your updated CV to chloe.manerowski@cbsbutler.com and I will get in touch.
Customer Services Teamleader in Newcastle upon Tyne employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Teamleader in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Services Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to share specific examples of how you've coached teams in the past and improved performance. This will help you stand out as the ambitious leader they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Teamleader in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your team leading and customer service experience. We want to see how you've thrived in fast-paced environments, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and leadership. Let us know why you’re the perfect fit for our team and how you can drive performance.
Showcase Relevant Experience: If you’ve got experience in financial services or a regulated environment, make it stand out! We’re keen on candidates who understand the nuances of these sectors, so share those insights with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in a contact centre. Brush up on your knowledge of financial services if you can, as it’ll show you’re serious about the role.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about times when you’ve coached colleagues or handled escalated issues. This will demonstrate your capability to manage and inspire a team.
✨Practice Common Scenarios
Anticipate questions related to performance management and customer service challenges. Practising your responses to these scenarios will help you feel more confident during the interview.
✨Engage with the Interviewer
Don’t just answer questions; engage in a conversation. Ask insightful questions about the team dynamics and company culture. This shows you’re genuinely interested and helps you assess if it’s the right fit for you.
