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- Tasks: Lead a dynamic team in delivering top-notch customer service in a fast-paced environment.
- Company: Join a leading recruitment agency with a focus on excellence and teamwork.
- Benefits: Competitive hourly rate, potential for permanent contract, and a vibrant work culture.
- Why this job: Make a real difference by leading a passionate team and enhancing customer experiences.
- Qualifications: Previous team leading and call centre experience, preferably in financial services.
- Other info: Exciting opportunity for growth in a supportive and engaging workplace.
The predicted salary is between 16 - 22 £ per hour.
A leading recruitment agency is seeking a passionate Team Supervisor for their Customer Service Department in Newcastle upon Tyne. This role involves leading a team of 10 in a fast-paced contact centre, delivering exceptional customer service, monitoring performance, and driving engagement.
Applicants should have previous team leading and call centre experience, ideally in financial services. The position offers a competitive hourly rate between £16 and £22 with the potential for a permanent contract.
Please send your CV to apply.
Customer Services Team Leader - On-Site (Newcastle) in Newcastle upon Tyne employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader - On-Site (Newcastle) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or recruitment. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing what they value will help you tailor your answers and show that you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on common questions for team leaders and customer service roles to nail your responses.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Services Team Leader - On-Site (Newcastle) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous team leading and call centre experience. We want to see how you've delivered exceptional customer service in the past, so don’t hold back on those achievements!
Show Your Passion: In your cover letter, let us know why you're passionate about customer service and leading a team. We love candidates who are genuinely excited about making a difference in a fast-paced environment like ours.
Be Specific: When describing your experience, be specific about your role in driving engagement and monitoring performance. Use numbers or examples where possible to show how you’ve made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in a call centre environment. Brush up on your knowledge of financial services, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will help demonstrate your capability to lead a team of 10 effectively.
✨Engagement is Key
Be ready to discuss how you would drive engagement within your team. Consider strategies you've used before or new ideas you have. This shows that you're proactive and care about team morale and performance.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to shine!
