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- Tasks: Lead a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join a leading recruitment agency in the UK with a focus on excellence.
- Benefits: 6-month contract with potential for permanence and career growth.
- Why this job: Make a real difference by coaching and inspiring your team to succeed.
- Qualifications: Experience in team leadership, especially in financial services, is essential.
- Other info: On-site role in vibrant Newcastle upon Tyne with a dynamic team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency in the UK is looking for a Customer Services Team Leader to manage a team of around 10 colleagues. The role involves coaching, handling escalated enquiries, and ensuring service excellence in a fast-paced contact centre environment.
Candidates should have team leading experience, preferably within financial services, and a passion for delivering excellent customer service.
This position offers a 6-month contract with the potential to become permanent and is based on-site in Newcastle upon Tyne.
Customer Services Team Lead - Fast-Paced FinServ in Newcastle upon Tyne employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead - Fast-Paced FinServ in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Services Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service excellence. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've successfully led a team and handled escalated enquiries. This will demonstrate your ability to thrive in a fast-paced contact centre environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Team Lead - Fast-Paced FinServ in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your team leading experience in your application. We want to see how you've successfully managed a team before, especially in fast-paced environments like financial services.
Emphasise Customer Service Excellence: Since this role is all about delivering top-notch customer service, share specific examples of how you've gone above and beyond for customers. We love hearing about your passion for service!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the job description. We appreciate when candidates take the time to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and customer service best practices. Be ready to discuss specific examples from your past experience where you've successfully led a team or handled escalated enquiries.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you motivate your team. Think of instances where you've coached colleagues to improve their performance, as this will demonstrate your ability to manage a team effectively in a fast-paced environment.
✨Emphasise Service Excellence
Be ready to share your thoughts on what excellent customer service looks like. Discuss strategies you've implemented in the past to ensure high service standards and how you handle feedback from customers and team members alike.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture and expectations for the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you and your career goals.
