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- Tasks: Lead and coach a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join a dynamic team in Newcastle with opportunities for growth.
- Benefits: Competitive pay of £16 - £22 per hour, with potential for permanent position.
- Why this job: Make a real impact by driving performance and engagement in customer service.
- Qualifications: Experience in contact centres and team management is essential.
- Other info: Exciting opportunity for career advancement in the financial services sector.
The predicted salary is between 13 - 17 £ per hour.
We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.
Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.
Key Responsibilities- Manage the daily performance of a team of c.10 Customer Service colleagues
- Coach and develop colleagues to improve performance and capability
- Handle complex and escalated customer enquiries
- Support service levels by taking customer calls when required
- Monitor adherence, attendance, and schedules
- Communicate business updates and drive continuous improvement
- Contact Centre experience
- People management and coaching experience essential
- Experience in a fast-paced environment
- Financial Services or regulated environment experience desirable
Customer Services Supervisor in Newcastle upon Tyne employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to team leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you're engaged and serious about the role. Ask about team dynamics or how success is measured in the Customer Service Department.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Services Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your team leading and customer service experience. We want to see how you've thrived in fast-paced environments, so don’t hold back on those examples!
Showcase Your Skills: In your cover letter, emphasise your coaching abilities and any experience you have with handling escalated customer enquiries. We love seeing how you can drive performance and engagement!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your potential new role with us.
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and team leadership. Be ready to discuss your previous experiences in managing a team, especially in a call centre or financial services environment. This will show that you understand the role and can hit the ground running.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where you helped someone improve their performance or handle a difficult customer. This will demonstrate your ability to lead and inspire others.
✨Be Ready for Scenarios
Expect to be asked about how you would handle escalated customer enquiries or manage team performance issues. Practise your responses to common scenarios that might arise in a contact centre setting. This will help you feel more confident and articulate during the interview.
✨Engage with Enthusiasm
Show your passion for customer service and team leadership throughout the interview. Ask insightful questions about the company culture and the team you'll be leading. This not only shows your interest but also helps you gauge if it's the right fit for you.
