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- Tasks: Provide top-notch customer service and resolve enquiries for a major UK bank.
- Company: Join a well-established team supporting personal lending at a leading high street bank.
- Benefits: Earn £12-£15 per hour with the potential for permanent employment.
- Why this job: Be part of a dynamic team making a real difference in customers' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for continuous improvement and teamwork.
Customer Services Advisor - 6 months with the option to go permanent. On-site working in Newcastle. £12-£15 per hour.
Skills:
- Customer Services experience
- Excellent communication skills
- Experience resolving customer complaints
- Inputting information into databases
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers calling with enquiries and requests about their loan account.
They are looking for colleagues to join our team of Customer Service Advisors, putting our customers at the heart of everything we do every day.
What are we looking for in our Customer Service Advisors?
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate.
- Keen to take responsibility for managing customer information in line with GDPR.
- Experience of working with computer systems.
- A Team Player who enjoys collaborating with teammates to deliver outstanding customer service together and working together to identify continuous improvement ideas.
- Achieving core Key Performance Indicators.
If you would like to discuss this role in more detail, please send your updated CV to chloe.manerowski@cbsbutler.com and I will get in touch.
Customer Services Advisor in Newcastle upon Tyne employer: CBSbutler Ltd.
Contact Detail:
CBSbutler Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will help you feel more confident when handling real customer queries.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've resolved customer complaints or worked as part of a team. These stories will make you stand out and show that you have the experience they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really interested in joining our team of Customer Service Advisors.
We think you need these skills to ace Customer Services Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've resolved complaints and kept records accurate, so don’t hold back on those examples!
Show Your Personality: We love sociable and helpful candidates! Let your personality shine through in your cover letter. Share why you’re eager to provide excellent service and how you work well in a team.
Be Detail-Oriented: Since we value accuracy, ensure your application is free from typos and errors. Double-check that all your information is up to date and reflects your best self.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss your previous experiences and how you handled specific situations, especially complaints. Think of examples that showcase your excellent communication skills and ability to resolve issues effectively.
✨Familiarise Yourself with GDPR
Since managing customer information in line with GDPR is crucial, make sure you understand the basics of data protection. Be prepared to explain how you would handle sensitive information and ensure compliance during your interactions with customers.
✨Showcase Your Team Spirit
This role requires a collaborative approach, so think of times when you worked well in a team. Be ready to share examples of how you contributed to team success and how you can help improve processes together with your colleagues.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment, practice answering questions under time constraints. You might be asked how you would prioritise tasks or manage multiple customer enquiries simultaneously. Show that you can stay calm and efficient even when things get busy.
