At a Glance
- Tasks: Provide top-notch IT support to users across EMEA, both onsite and remotely.
- Company: Join a dynamic team of IT professionals in a collaborative environment.
- Benefits: Competitive pay, hybrid work options, and opportunities for continuous learning.
- Other info: Great career growth potential in a fast-paced, innovative setting.
- Why this job: Be part of exciting projects and enhance user experiences with cutting-edge technology.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for tech.
The predicted salary is between 60000 - 70000 € per year.
You'll work closely with a small, experienced group of IT professionals providing high‑quality, customer‑focused IT support to end users across the EMEA region. The role is hands‑on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You'll handle day‑to‑day support, contribute to projects, and help keep our office and user environments running smoothly. We're looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude, and wants to keep learning as technology evolves.
What you'll do:
- Provide professional, friendly IT support to end users, both onsite and remotely
- Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email
- Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
- Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning
- Support office IT operations, including meeting rooms, peripherals, and shared spaces
- Assist with local and regional IT projects, from office changes to infrastructure refreshes
- Ship / Send equipment via courier services as and when required
- Contribute to documentation and knowledge articles to improve support quality and consistency
- Provide remote hands support when required, including basic datacentre or comms-room tasks
Technology and tools:
- Windows and macOS endpoints
- Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- Mobile device management tools such as Intune or Jamf
- ServiceNow or comparable ITSM platforms
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Backup and data protection solutions
- Exposure to Azure or AWS is a plus
AI and automation mindset:
You don't need to be an AI expert. We value curiosity and practical thinking. You should be interested in how AI tools can improve productivity, support workflows, and assist with troubleshooting using platforms such as Microsoft 365.
What we're looking for:
- "Can Do / Can Learn" attitude
- Strong customer service and communication skills
- Calm, structured problem-solving under pressure
- Good time management and prioritisation
- Ability to work independently and as part of a team
- Genuine interest in technology and continuous learning
- Experience supporting users in an enterprise environment
- Fluent English
Experience and background:
- Several years of experience in IT support or workplace technology
- Experience in a global or multi‑site organisation is an advantage
- Familiarity with ITIL concepts is beneficial
- Relevant degree or equivalent experience
IT Support employer: CBSbutler Ltd.
Join a dynamic team in Reading where your IT support skills will shine in a collaborative and innovative environment. We prioritise employee growth through continuous learning opportunities and foster a culture of problem-solving and customer focus, ensuring that every team member feels valued and empowered. With a competitive pay rate and the flexibility of hybrid work, this role offers a rewarding experience in a supportive workplace that embraces technology and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues or user requests. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support role. Highlight your customer service skills and any relevant tech experience, especially with Windows, macOS, and Microsoft 365.
Craft a Compelling Cover Letter:Use your cover letter to showcase your 'can do / can learn' attitude. Share specific examples of how you've solved problems in the past and how you can contribute to our team at StudySmarter.
Showcase Your Tech Savvy:Mention any experience you have with tools like ServiceNow, Intune, or Jamf. If you've worked with AI tools or have an interest in how they can improve productivity, definitely include that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CBSbutler Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and mobile devices, especially iOS. Be ready to discuss how you've resolved common issues in the past and demonstrate your familiarity with tools like ServiceNow and Microsoft 365.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for users. Highlight your communication skills and how you handle pressure while keeping a calm and friendly demeanour.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share specific instances where you've tackled tricky IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how your 'can do / can learn' attitude has helped you succeed.
✨Express Your Passion for Continuous Learning
Let them know you're keen to keep up with evolving technology. Mention any recent courses or certifications you've pursued, and be ready to discuss how you see AI and automation playing a role in improving IT support.
