At a Glance
- Tasks: Provide hands-on IT support and solve technical issues for end users in London.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Competitive pay, onsite experience, and opportunities to enhance your tech skills.
- Other info: Fast-paced environment with great potential for career growth.
- Why this job: Make a real difference by helping users and ensuring smooth IT operations.
- Qualifications: Strong troubleshooting skills and experience with ITSM tools required.
We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies. You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.
Key Responsibilities
- Manage and resolve ITSM tickets, including incident resolution and service request fulfilment
- Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices
- Build, image, pre-stage, deploy, and install desktops and laptops
- Provide onsite support for Windows-based environments and enterprise applications
- Support mobile devices including iPhone and Android platforms
- Deliver technical support for video conferencing tools, including Webex and related collaboration platforms
- Manage user provisioning, access requests, and desktop/peripheral support
- Maintain accurate IT asset and hardware inventory within ITSM tools
- Liaise with vendors for hardware repairs and service requirements
- Support infrastructure-related tasks and daily IT operations as required
- Create, maintain, and update SOPs, documentation, and user guides
- Work closely with end users in a client-facing onsite environment
Skills & Experience Required
- Strong hardware and software troubleshooting skills
- Experience with PC imaging, deployment, and installation
- Proven ITSM / ticket management experience (e.g., ServiceNow)
- Experience supporting Windows-based environments
- Strong knowledge of mobile device support (iOS and Android)
- Experience supporting video conferencing tools (e.g., Webex)
- Familiarity with asset and inventory management processes
- Understanding of infrastructure support principles
- Knowledge of user provisioning and desktop peripherals
- Experience creating and maintaining documentation and SOPs
- Strong problem-solving skills with the ability to work independently
- Excellent communication and customer service skills
- Comfortable working in an onsite/client-facing role
Field Technical Support employer: CBSbutler Ltd.
Join our dynamic team as a Field Technical Support professional in London, where we prioritise a collaborative work culture and offer competitive pay rates. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages innovation and problem-solving. Experience the unique advantage of working in a vibrant city while delivering essential IT services that make a real difference to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at CBSbutler Ltd. that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Field Technical Support
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at CBSbutler Ltd., it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at CBSbutler Ltd. can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at CBSbutler Ltd. will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at CBSbutler Ltd.
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at CBSbutler Ltd.. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at CBSbutler Ltd..
