Job title: Service Delivery Manager Location: Romsey / Hybrid - typically 2 days per week onsite Salary: £85,000-£95,000 Bonus: up to 6% Candidates must be willing and eligible to undergo SC and DV security clearance We're looking for an experienced Service Delivery Manager to join a growing Defence and National Security organisation in Romsey, taking ownership of the delivery and ongoing support of complex, high-value products and systems for UK and international customers. This is a genuinely customer-facing, commercially focused Service Delivery role ideal for someone who thrives at the intersection of customers, engineering, suppliers, commercial teams and technical delivery. What you'll be doing You'll become a key point of contact for customers, ensuring services are delivered to the highest standards while taking ownership of issues, escalations, change and continuous improvement. Your responsibilities will include: Owning the end-to-end Service Delivery relationship for key Defence/National Security customers. Managing customer requests, incidents, escalations and get-well plans through to resolution. Building strong relationships with customers and acting as the trusted point of contact for service matters. Coordinating with Engineering, Sales, QA, Logistic...
Service Delivery Manager in Hampshire employer: CBSbutler Holdings
Join a dynamic team dedicated to supporting one of the UK's largest Government accounts, where your role as an Onboarding Compliance Administrator will be pivotal in ensuring a smooth onboarding process. Our company fosters a collaborative work culture that values integrity and excellence, offering ample opportunities for professional growth and development. With a focus on employee well-being and a commitment to maintaining high standards of security and governance, we provide a rewarding environment for those seeking meaningful employment.
