At a Glance
- Tasks: Conduct user research to improve digital products and services through actionable insights.
- Company: Join a dynamic team focused on user-centred design and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on accessibility and inclusion.
- Why this job: Make a real impact by understanding user needs and enhancing their experiences.
- Qualifications: Experience in user research and strong analytical skills required.
The predicted salary is between 57036 - 69710 £ per year.
We are looking for an experienced User Researcher to work within multidisciplinary Agile teams, helping to understand user needs and improve digital products and services. You will conduct research, generate actionable insights and work closely with Product, Design, Technology and Business stakeholders to ensure decisions are informed by robust user evidence.
Key Responsibilities
- Plan and conduct qualitative and quantitative user research, including interviews, contextual research, usability testing and surveys.
- Recruit appropriate and representative research participants.
- Analyse research findings and translate insights into clear, actionable recommendations.
- Test prototypes, user journeys, content and live services to identify usability issues and improvement opportunities.
- Embed user research throughout discovery, development and continuous improvement.
- Collaborate with Product Managers, Service Designers, Content Designers, Developers and Business Analysts.
- Present research findings and recommendations to technical and senior stakeholders.
- Ensure research considers accessibility, inclusion and the needs of diverse and vulnerable users.
- Develop research plans, discussion guides and usability-testing scenarios.
- Maintain clear research documentation and contribute to a shared evidence base.
What We're Looking For
- Proven experience as a User Researcher, UX Researcher or User Experience Researcher.
- Strong experience in qualitative research, particularly interviews and usability testing.
- Experience working in Agile, multidisciplinary delivery teams.
- Ability to turn research findings into actionable product and service improvements.
- Strong analytical, communication and stakeholder-management skills.
- Experience researching complex digital products or services.
- Understanding of accessibility, inclusive design and diverse user needs.
- Experience in public sector, financial services, regulated or similarly complex environments is desirable.
Relevant Backgrounds
- User Researcher
- UX Researcher
- Senior User Researcher
- UX Research Consultant
- User-Centred Design Researcher
- Service Designer with strong research experience
- Digital Researcher
- Product/Experience Researcher
User Researcher employer: CBSbutler Holdings Limited
As a Trainee Service Engineer in Cambridgeshire, you'll join a dynamic and supportive team dedicated to your professional growth. With a clear pathway for progression into more advanced engineering roles, you will benefit from ongoing training, a competitive salary, and a comprehensive benefits package that includes healthcare support and generous holiday allowances. This role offers a unique opportunity to work with essential medical equipment while enjoying a strong work-life balance and the chance to make a meaningful impact in the healthcare sector.
Contact Details:
CBSbutler Holdings Limited Recruitment Team
