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- Tasks: Lead a team to deliver exceptional customer service and support personal lending services.
- Company: Join a major UK high street bank's dynamic Contact Centre team.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Why this job: Make a difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong team management abilities.
- Other info: Enjoy a supportive work environment with a focus on growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We work in partnership with a major UK high street bank, managing their personal lending services. We are looking for a Customer Service Team Supervisor to join our Contact Centre team in Newcastle.
This is a 37.5-hour per week role, based on site at the Newcastle Contact Centre. Shifts run between 8am-8pm Monday to Friday and 9am-6pm at weekends, on a 6-week rota. The centre is closed on Bank Holidays.
Customer Service Supervisor in Newcastle upon Tyne employer: CBSbutler Holdings Limited
Contact Detail:
CBSbutler Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at the bank or in similar roles on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Customer Service Supervisor. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, looking sharp can boost our confidence. Let’s make sure we present ourselves as the professional team leader they’re looking for.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. It shows we’re genuinely interested in the position and appreciate their time.
We think you need these skills to ace Customer Service Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Customer Service Team Supervisor and how your skills match up!
Tailor Your CV: Don’t just send out the same CV for every job! Take a moment to tweak your CV to highlight the experience and skills that are most relevant to this role. We love seeing how you can bring your unique flair to our team.
Craft a Personal Cover Letter: A cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can lead a team effectively. Make it personal and let your personality come through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at CBSbutler Holdings Limited
✨Know the Company Inside Out
Before your interview, make sure you research the bank and its personal lending services. Understand their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service quality. Be ready to discuss your leadership style and how it aligns with the company's culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you handled difficult customers or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
