At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for Windows and Mac users.
- Company: Dynamic corporate environment in Central London with a high-performing IT team.
- Benefits: Competitive pay of £22 per hour and immediate start available.
- Other info: Opportunity for process improvements and knowledge sharing in a collaborative setting.
- Why this job: Join a fast-paced team and make a real difference in user support.
- Qualifications: Experience in 1st/2nd Line IT Support and strong knowledge of Windows and macOS.
The predicted salary is between 22 - 22 £ per hour.
Helpdesk Coordinator Central London (5 Days Onsite) £22 per hour | £165 per day (Inside IR35)
Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment?
We're looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk-Up Desk in Central London.
This is a fantastic opportunity to join a high-performing IT team supporting a diverse user base across Windows and Mac environments, ensuring employees receive first-class support that keeps the business running smoothly.
- What You'll Be Doing
- Acting as the first point of contact for all onsite IT issues and requests
- Providing face-to-face support for Windows 11 and mac OS users
- Troubleshooting hardware, software, account, and access issues
- Delivering meeting room and A/V support for onsite and hybrid meetings
- Managing IT assets including laptops, mobiles, and peripherals
- Handling onboarding and offboarding activities
- Logging and progressing tickets in line with SLAs
- Escalating complex issues to 2nd and 3rd line teams
- Contributing to process improvements and knowledge sharing
- What We’re Looking For
- Proven experience in 1st/2nd Line IT Support within a corporate environment
- Strong knowledge of Windows 11 , mac OS , and Microsoft 365
- Experience with Active Directory , Okta , and SSO technologies
- Familiarity with ITSM tools such as Service Now
- Understanding of networking fundamentals (Wi-Fi, TCP/IP)
- Excellent communication and customer service skills
- Highly organised with a proactive, can-do attitude
Why Apply?
- Competitive day rate with an immediate start available
- #J-18808-Ljbffr
Helpdesk Co-ordinator employer: CBSbutler Holdings Limited
As a Field Service Engineer with us, you'll be part of a dynamic team that values innovation and technical expertise, all while enjoying the flexibility of a hybrid work model in Hampshire. We offer competitive salaries, a supportive work culture that encourages professional growth, and unique opportunities to work on cutting-edge defence projects. Join us to make a meaningful impact while benefiting from a structured on-call rota and comprehensive training programmes.
Contact Details:
CBSbutler Holdings Limited Recruitment Team
