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- Tasks: Provide 2nd line technical support for SD-WAN services and troubleshoot network issues.
- Company: Join CBSbutler, a leading employment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a competitive salary of £28K - £34K plus shift allowance and full-time on-site work.
- Why this job: Be part of a dynamic team improving network performance and making a real impact in tech.
- Qualifications: Solid understanding of network protocols, Cisco SD-WAN experience, and SC Clearance eligibility required.
- Other info: Immediate interviews available; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 28000 - 34000 £ per year.
We are looking for a 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. This role requires full-time on-site work and SC Clearance.
You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include:
- Monitor and manage network events via orchestrator tools.
- Provide proactive network support and incident diagnosis.
- Develop knowledge articles and share expertise within the team.
- Contribute to continual service improvement and performance optimization.
- Handle customer escalations, perform remote diagnostics, and implement approved changes.
Skills and Experience:
- Solid understanding of network protocols and concepts.
- Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools).
- Familiarity with MS Service Centre Support tools.
- Working knowledge of Cisco technologies, including routing and IP protocols.
- Experience supporting Windows and Linux platforms, including patching and maintenance.
- Aware of cybersecurity practices and security monitoring in operational environments.
- Experience in WAN support.
This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for Clearance - Sole British nationality is essential for this role due to the nature of the projects.
Please apply for immediate interview!
2nd Line SD-WAN Support Engineer - SC Clearance in Bracknell employer: CBSbutler Holdings Limited
Contact Detail:
CBSbutler Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line SD-WAN Support Engineer - SC Clearance in Bracknell
✨Tip Number 1
Familiarise yourself with the specific SD-WAN technologies mentioned in the job description, particularly Cisco SD-WAN tools like vManage and LiveNX. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field, especially those who work with SD-WAN technologies. Engaging with industry experts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your knowledge of network protocols and troubleshooting techniques. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Since SC Clearance is a requirement, ensure you understand the process and eligibility criteria. If you already hold clearance, be ready to discuss it; if not, be prepared to explain your eligibility and commitment to obtaining it.
We think you need these skills to ace 2nd Line SD-WAN Support Engineer - SC Clearance in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with SD-WAN technologies, particularly Cisco SD-WAN. Emphasise your understanding of network protocols and any previous roles that involved troubleshooting complex network issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with the tools and technologies listed in the job description, such as MS Service Centre Support tools and your experience with both Windows and Linux platforms.
Highlight Security Clearance: Since SC Clearance is a requirement, clearly state your current status regarding security clearance. If you are eligible for clearance, explain your British nationality and any relevant background checks you have passed.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved network incidents in the past. This will demonstrate your proactive approach to network support and your ability to handle customer escalations effectively.
How to prepare for a job interview at CBSbutler Holdings Limited
✨Understand SD-WAN Fundamentals
Make sure you have a solid grasp of SD-WAN concepts and protocols. Be prepared to discuss how SD-WAN improves network performance and reliability, as well as your experience with Cisco SD-WAN tools like vManage and LiveNX.
✨Showcase Troubleshooting Skills
Prepare to demonstrate your problem-solving abilities. Think of specific examples where you've successfully diagnosed and resolved complex network issues, especially in a 2nd line support context.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, such as MS Service Centre Support tools and any orchestration tools. Being able to discuss your experience with these will show you're ready to hit the ground running.
✨Highlight Cybersecurity Awareness
Since cybersecurity is crucial in this role, be ready to talk about your understanding of security practices and how they apply to network operations. Mention any relevant experiences or training that demonstrate your commitment to maintaining secure environments.
