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- Tasks: Support critical live services, resolve incidents, and ensure platform stability.
- Company: Join a dynamic team within Tax Admin at a leading organisation.
- Benefits: Competitive daily rate, hybrid work model, and professional growth opportunities.
- Why this job: Make a real impact by ensuring smooth operations in a fast-paced environment.
- Qualifications: Strong skills in PL/SQL, Java, and live service support experience required.
- Other info: Collaborate with cross-functional teams and tackle exciting challenges.
The predicted salary is between 60000 - 84000 £ per year.
Duration: 12 months
Location: Hybrid/Telford (2 days on site)
Rate: 464 per day inside IR35
SC clearance is required for this role.
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities:- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
If you are interested in this role or wish to apply, please feel free to submit your CV.
Live Service Engineer (CESA) in Telford employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer (CESA) in Telford
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the Live Service Engineer role. Brush up on your PL/SQL and Java skills, and be ready to chat about your experience in live service environments.
✨Tip Number 2
Networking is key! Reach out to current or former employees in the CESA team. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 3
When you get that interview, be prepared to showcase your problem-solving skills. Have examples ready where you’ve tackled incidents or managed batch scheduling processes effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Live Service Engineer (CESA) in Telford
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you fully grasp what the Live Service Engineer role entails. Familiarise yourself with the responsibilities and required skills, especially in PL/SQL and Java, so you can tailor your CV accordingly.
Tailor Your CV: We want to see how your experience aligns with the job description. Highlight your live service support experience and any relevant projects you've worked on. Use keywords from the job description to make it clear you're a great fit!
Showcase Problem-Solving Skills: Since this role involves incident resolution and troubleshooting, be sure to include examples of how you've tackled challenges in past roles. We love seeing your analytical skills in action!
Apply Through Our Website: Once you're happy with your application, head over to our website to submit it. This ensures your application goes directly to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with Live Service Support
Since this role involves live service support, it’s crucial to understand the common incidents that can occur and how to resolve them efficiently. Prepare examples of past experiences where you successfully managed incidents or improved service stability.
✨Get Comfortable with ServiceNow
As you'll be triaging tickets in ServiceNow, it’s a good idea to familiarise yourself with its functionalities. Think about how you would approach root cause analysis and be ready to share your thought process during the interview.
✨Show Your Problem-Solving Skills
This role requires strong analytical skills, so be prepared to tackle some hypothetical scenarios during the interview. Practice explaining your problem-solving approach clearly and concisely, highlighting your ability to collaborate with cross-functional teams.
