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- Tasks: Provide expert support for M365 Copilot and troubleshoot complex incidents.
- Company: Join HSBC, a leading financial institution with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Why this job: Be at the forefront of M365 technology and make a significant impact.
- Qualifications: 5-8+ years in Microsoft 365 support and strong troubleshooting skills.
- Other info: Dynamic role with exposure to large-scale deployments in a regulated environment.
10 month contract Hybrid working from Sheffield £550 to £570 per day Inside IR35
Key Skills:
- 3rd/4th Line Support to M365 Copilot Incident response
- Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC's tenant.
- Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities:
- Incident & Problem Management: Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc.
- Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.
Required Qualifications:
- 5-8+ years in Microsoft 365 support at enterprise scale.
- Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
- Experience working within regulated environments and producing audit-ready artifacts.
Preferred:
- Exposure to large scale Copilot deployments (free/M365) in the financial sector.
- Proficiency with PowerShell and Graph API for troubleshooting and reporting.
- Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.
Microsoft_M365 Copilot SME in Sheffield employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft_M365 Copilot SME in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft M365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with M365 Copilot, don’t just mention it—demonstrate it. Consider creating a portfolio or a blog where you share insights and solutions related to M365 challenges.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common interview questions for M365 roles and practice your responses. Be ready to discuss your troubleshooting strategies and how you handle complex incidents.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Microsoft_M365 Copilot SME in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Copilot specifically. We want to see how your skills match the job description, so don’t be shy about showcasing your 3rd/4th line support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your familiarity with incident management and any relevant tools like PowerShell or Graph API that you’ve used.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex M365 issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and root cause analysis skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your M365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Copilot. Be ready to discuss your experience with incident response and troubleshooting in detail. Think about specific examples where you've resolved complex issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your approach to incident and problem management. Have a couple of scenarios in mind where you triaged and resolved escalations. Highlight your root cause analysis skills and how you’ve used tools like the M365 Admin Centre or Entra.
✨Familiarise Yourself with Monitoring Tools
Since observability is key for this role, make sure you understand monitoring tools like Thousand Eyes and Downdetector. Be ready to discuss how you've used these tools in past roles to enhance service reliability and performance.
✨Prepare for Technical Questions
Expect some technical questions around PowerShell and Graph API. Brush up on your scripting skills and be prepared to explain how you've used these technologies for troubleshooting and reporting in previous positions.
