Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT Service Management and Service Architecture for a transformative programme.
- Company: Join a dynamic team focused on secure, mission-critical environments.
- Benefits: Competitive daily rates and the chance to work on impactful projects.
- Why this job: Shape service delivery in a high-stakes environment while enhancing your skills.
- Qualifications: Strong ITSM strategy experience and ITIL v4 accreditation required.
- Other info: Current SC Clearance is essential for this role.
Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We\’re looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You\’ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs. Project Delivery: Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals. Process & Service Design Modelling: Use tools such as Microsoft Visio to design and document services, processes, and architectural views. Essential Skills & Experience: Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments. Demonstrable experience in Service Architecture – including service modelling, definition, and governance. Proficient in Business Analysis techniques with a track record of managing change initiatives. Expert-level use of Microsoft Visio for process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission-critical contexts
Service Management/Service Architecture Consultant employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management/Service Architecture Consultant
✨Tip Number 1
Familiarise yourself with ITIL v4 principles and best practices, as this role heavily relies on them. Consider joining relevant online forums or groups where you can discuss ITSM strategies and service architecture with peers.
✨Tip Number 2
Showcase your experience with Microsoft Visio by creating sample process and architectural models. This will not only demonstrate your proficiency but also give you a chance to discuss your approach during interviews.
✨Tip Number 3
Network with professionals in the Defence or Government sectors, as having a background in these areas is desirable for this role. Attend industry events or webinars to connect with potential colleagues and learn about current trends.
✨Tip Number 4
Prepare to discuss your project delivery experience using PRINCE2 or APMP methodologies. Be ready to share specific examples of how you've led projects and ensured alignment with strategic goals, as this will be crucial in the interview.
We think you need these skills to ace Service Management/Service Architecture Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and Service Architecture. Use specific examples that demonstrate your ability to develop and manage ITSM strategies, as well as your proficiency in business analysis techniques.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities outlined in the job description. Emphasise your experience with ITIL best practices, project delivery methodologies like PRINCE2, and your skills in stakeholder management.
Showcase Relevant Skills: In your application, clearly showcase your expertise in Microsoft Visio for process and architectural modelling. Mention any relevant certifications, such as ITIL v4, and how they apply to the role.
Highlight Your Achievements: Include quantifiable achievements in your application that demonstrate your impact in previous roles. For example, mention successful projects you've led or significant improvements you've made in service delivery.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your ITSM Strategy Experience
Be prepared to discuss your previous experience in developing and managing IT Service Management strategies. Highlight specific examples where your strategies aligned with business priorities and led to improved service maturity.
✨Demonstrate Service Architecture Knowledge
Familiarise yourself with service architecture models and be ready to explain how you've developed or maintained these in past roles. Discuss your understanding of ITIL best practices and how you've applied them in real-world scenarios.
✨Engage in Stakeholder Management Scenarios
Prepare to share examples of how you've effectively engaged with stakeholders across technical and operational teams. Emphasise your communication skills and how you've ensured alignment between service design and evolving business needs.
✨Highlight Project Delivery Methodologies
Be ready to discuss your experience with project delivery methodologies like PRINCE2 or APMP. Provide concrete examples of projects you've led or supported, focusing on how you kept outcomes aligned with strategic goals.
