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For Companies At a Glance
- Tasks: Lead the design of user-centred services and improve digital experiences.
- Company: Join a leading IT consultancy focused on public sector and government services.
- Benefits: Enjoy mostly remote work with competitive pay and potential travel opportunities.
- Why this job: Make a real impact by enhancing public services and advocating for inclusive design.
- Qualifications: Extensive experience in public sector service design and government digital services required.
- Other info: SC security clearance is necessary; mentorship opportunities available.
The predicted salary is between 43200 - 72000 £ per year.
Job Title: Service Designer
If you think you are the right match for the following opportunity, apply after reading the complete description.
Pay rate: £575 per day inside ir35
Contract: 6 months+
Location: Mostly remote – potential need for travel
SC security clearance is required for this role
Job Description:
I am looking for a Service Designer for a for a client of mine who are a large IT consultancy operating within the public, central government and defence space. This role requires you to have extensive experience in the Public Sector, and with Government Digital Services.
Responsibilities and skillset :
* Lead the service design of end-to-end services that meet user needs and deliver policy intent
* Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
* Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
* Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
* Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
* Map existing systems and processes (online and offline), using verified information to provide evidenced \’as-is\’
* Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
* Facilitate workshops and co-creation sessions with stakeholders and users
* Align service design with organisational goals, technical constraints, and delivery capabilities
* Advocate for user-centred and inclusive design practices across the organisation
* Support the development of service strategies and roadmaps for transformation
* Track pain points outside of scope of current delivery for future consideration
* Mentor and guide less senior service designers and contribute to the wider design community
* Ensure services are designed for scalability, sustainability, and continuous improvement?
If you are interested in this role or wish to apply, please feel free to reply to this advert with your CV
Service Designer employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in service design, especially within the public sector. This will not only help you understand the role better but also allow you to speak confidently about how your experience aligns with the needs of the organisation.
✨Tip Number 2
Network with professionals in the field of service design, particularly those who have worked in government digital services. Engaging in conversations can provide insights into the specific challenges and expectations of the role, which you can reference during discussions.
✨Tip Number 3
Prepare to discuss your experience with user-centred design and how you've successfully led projects that align with organisational goals. Be ready to share specific examples that demonstrate your ability to map complex service ecosystems and identify pain points.
✨Tip Number 4
Showcase your collaborative skills by highlighting any past experiences where you've facilitated workshops or co-creation sessions. This is crucial for a Service Designer role, as collaboration with multidisciplinary teams is key to success.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Service Designer position. Tailor your application to highlight your relevant experience in service design, particularly within the public sector.
Craft a Tailored CV: Your CV should reflect your experience with user-centred design, service blueprints, and collaboration with multidisciplinary teams. Use specific examples that demonstrate your ability to lead service design projects and advocate for inclusive practices.
Write a Compelling Cover Letter: In your cover letter, express your passion for service design and how your background aligns with the role. Mention your familiarity with Government Digital Services and your approach to mapping complex service ecosystems.
Highlight Relevant Projects: Include details of specific projects where you've successfully designed user-centred services or facilitated workshops. This will showcase your practical experience and ability to deliver on the job's requirements.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your Public Sector Experience
Make sure to highlight your extensive experience in the public sector during the interview. Discuss specific projects where you successfully designed user-centred services, as this will demonstrate your understanding of the unique challenges and requirements in this field.
✨Prepare for Collaborative Scenarios
Since the role involves working with multidisciplinary teams, be ready to discuss how you've collaborated with different stakeholders in the past. Share examples of workshops or co-creation sessions you've facilitated, showcasing your ability to engage and share knowledge effectively.
✨Demonstrate Your Design Process
Be prepared to walk through your design process, including how you map existing systems and develop service blueprints. Use visual aids if possible to illustrate your approach, as this will help convey your thought process and make it easier for the interviewers to understand your methods.
✨Advocate for User-Centred Design
During the interview, emphasise your commitment to user-centred and inclusive design practices. Discuss how you've advocated for these principles in previous roles and how you plan to continue doing so in this position, aligning your approach with organisational goals.
