At a Glance
- Tasks: Provide hands-on support for advanced Electronic Warfare systems and troubleshoot technical issues.
- Company: Join a leading defence technology firm supporting the UK Ministry of Defence.
- Benefits: Competitive salary, hybrid work model, and comprehensive benefits package.
- Other info: Exciting opportunity for career growth in a dynamic and supportive team.
- Why this job: Make a real impact in a high-stakes environment while utilising your military experience.
- Qualifications: Military Electronic Warfare experience and strong troubleshooting skills required.
We are recruiting Service Desk Engineers to support mission-critical defence systems used by the UK Ministry of Defence and international customers. This is a fantastic opportunity for candidates with military experience-particularly those from 14 Signal Regiment or relevant Royal Navy backgrounds-to transition into a high-impact technical role supporting advanced EW technology.
The Role
As a Service Desk Engineer, you will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution. This is a hands-on technical position where you will be expected to troubleshoot and resolve issues directly rather than simply escalate tickets. You will work closely with MOD customers, internal engineering teams, and external suppliers to ensure systems remain fully operational.
Key Responsibilities
- Act as the primary point of contact for customer technical issues via phone, email, and support portals
- Diagnose and resolve hardware, software, and system-related faults
- Deliver L1/L2 support for advanced Electronic Warfare products
- Manage incidents, service requests, and problem investigations using ITSM tools
- Monitor system performance and coordinate escalations when required
- Produce customer updates, service reports, and trend analysis
- Create and maintain knowledge base documentation
- Support change, release, and deployment processes
- Work closely with Engineering, QA, Logistics, Compliance, and MOD stakeholders
What We're Looking For
Essential Experience
- Military Electronic Warfare experience within the UK MOD
- Strong technical troubleshooting and fault-finding skills
- Experience providing Level 1 and Level 2 technical support
- Ability to take ownership of issues and drive them through to resolution
- Experience supporting complex, high-value systems in regulated environments
- Awareness of ITIL v3 or ITIL v4 principles
Highly Desirable
- Former service in 14 Signal Regiment
- Relevant Royal Navy EW or communications experience
- Experience working directly with Ministry of Defence customers
If this role is of interest apply now or email your CV to me at (url removed)
Service Desk Engineer in Romsey employer: CBSbutler Holdings Limited trading as CBSbutler
Join a leading employer in the defence sector, where your military experience can seamlessly transition into a rewarding technical role as a Service Desk Engineer. With a strong focus on employee growth and a collaborative work culture, you will have the opportunity to support mission-critical systems while enjoying a competitive salary and comprehensive benefits package. Our hybrid working model allows for flexibility, ensuring a balanced work-life environment in the picturesque Hampshire region.
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Romsey
✨Tip Number 1
Network like a pro! Reach out to your contacts in the military and tech sectors. They might know about openings or can put in a good word for you. Don’t be shy; people love helping out fellow professionals!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical troubleshooting skills and be ready to discuss your military experience. We want to hear how you’ve tackled challenges and resolved issues in high-pressure situations.
✨Tip Number 3
Showcase your passion for Electronic Warfare! When you’re chatting with potential employers, let them know why you’re excited about this field. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Service Desk Engineer in Romsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your military experience and technical skills relevant to the Service Desk Engineer role. We want to see how your background aligns with the job description, so don’t hold back on showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience with Electronic Warfare systems makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've taken ownership of technical issues in the past. We’re looking for candidates who can demonstrate their ability to troubleshoot and resolve problems effectively, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Let’s get your application in!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Electronic Warfare systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you can handle the hands-on nature of the role.
✨Understand the MOD Environment
Familiarise yourself with the UK Ministry of Defence's operations and their expectations. If you have military experience, think about how it relates to the role and be ready to share relevant examples. This connection can really set you apart from other candidates.
✨Demonstrate Ownership
During the interview, highlight instances where you've taken ownership of issues and driven them to resolution. Employers love candidates who can manage incidents effectively, so share specific examples that showcase your problem-solving skills and determination.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your ability to diagnose and resolve technical issues. Practice articulating your thought process clearly and logically. This will help the interviewers see how you approach problems and your ability to communicate effectively with customers and teams.
