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- Tasks: Provide friendly IT support to users across EMEA, both onsite and remotely.
- Company: Join a dynamic team of IT professionals in a collaborative environment.
- Benefits: Flexible hours, hands-on experience, and opportunities for continuous learning.
- Other info: Great career growth potential in a fast-paced, evolving tech landscape.
- Why this job: Make a real impact by solving tech problems and enhancing user experiences.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Contract length: months
Location: Predominantly on site in Reading - some hybrid work
Hours: 30-35 ph
Internal IR35: Inside IR35
Role overview
You will work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region. The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You’ll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly. We’re looking for someone who enjoys solving problems, cares about user experience, has a “can do / can learn” attitude, and wants to keep learning as technology evolves.
What you’ll do
- Provide professional, friendly IT support to end users, both onsite and remotely
- Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email
- Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
- Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning
- Support office IT operations, including meeting rooms, peripherals, and shared spaces
- Assist with local and regional IT projects, from office changes to infrastructure refreshes
- Ship / Send equipment via courier services as and when required
- Contribute to documentation and knowledge articles to improve support quality and consistency
- Provide remote hands support when required, including basic datacentre or comms-room tasks
Technology and tools
- Windows and macOS endpoints
- Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- Mobile device management tools such as Intune or Jamf
- ServiceNow or comparable ITSM platforms
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Backup and data protection solutions
- Exposure to Azure or AWS is a plus
AI and automation mindset
You don’t need to be an AI expert. We value curiosity and practical thinking. You should be interested in how AI tools can improve productivity, support workflows, and assist with troubleshooting using platforms such as Microsoft 365.
What we’re looking for
- “Can Do / Can Learn” attitude
- Strong customer service and communication skills
- Calm, structured problem-solving under pressure
- Good time management and prioritisation
- Ability to work independently and as part of a team
- Genuine interest in technology and continuous learning
- Experience supporting users in an enterprise environment
- Fluent English
Experience and background
- Several years of experience in IT support or workplace technology
- Experience in a global or multi-site organisation is an advantage
- Familiarity with ITIL concepts is beneficial
- Relevant degree or equivalent experience
IT Support in Reading employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews. Share specific examples of how you've tackled IT issues in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative goes a long way!
✨Tip Number 4
Keep learning! Stay updated with the latest tech trends and tools relevant to IT support. Whether it's through online courses or webinars, showing that you're keen to grow will impress potential employers.
We think you need these skills to ace IT Support in Reading
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for IT support and how you can contribute to our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your IT support skills, customer service experience, and any projects you've worked on that align with what we do at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Tech
Make sure you brush up on your knowledge of Windows, macOS, and mobile devices, especially iOS. Familiarise yourself with tools like Microsoft 365 and ServiceNow, as these will likely come up in the interview. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific incidents where you resolved hardware or software problems, and be ready to explain your thought process. This will demonstrate your calm and structured approach to problem-solving, which is key for this role.
✨Emphasise Your Customer Service Skills
Since this role involves providing friendly IT support, it's crucial to highlight your customer service experience. Share stories that showcase your communication skills and how you've gone above and beyond to ensure user satisfaction. A 'can do / can learn' attitude will resonate well with the interviewers.
✨Be Curious About AI
The job description mentions an interest in AI and automation. Take some time to research how AI tools can enhance productivity and support workflows in IT. Being able to discuss your curiosity and ideas about integrating AI into IT support will set you apart from other candidates.