At a Glance
- Tasks: Provide expert-level support for complex Citrix incidents and lead technical investigations.
- Company: Join a dynamic on-site support team in Preston with a focus on Citrix infrastructure.
- Benefits: Competitive daily rate of £290 - £310, with opportunities for professional growth.
- Other info: Active SC clearance required; sole British nationals only due to project nature.
- Why this job: Make a real impact by optimising Citrix environments and enhancing user experiences.
- Qualifications: Proven experience in 3rd Line support and strong knowledge of Citrix technologies.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.
Key Responsibilities
- Provide 3rd Line support for complex Citrix incidents and problems.
- Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
- Lead technical investigations, troubleshooting and root cause analysis.
- Manage and optimise Citrix policies, profiles and end-user experience.
- Support patching, upgrades, migrations and infrastructure improvements.
- Work closely with architecture, engineering and cross-functional teams.
- Proactively identify and resolve defects and recurring issues.
- Maintain strong customer service and operate in line with ITIL and service management processes.
Essential Skills & Experience
- Proven experience in a Third Line / Senior Infrastructure Support role.
- Strong hands-on experience with:
- Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
- Citrix Cloud
- NetScaler ADC
- Citrix WEM
- Windows Server, Active Directory and Group Policy
- FSLogix
- Experience supporting VMware, Hyper-V and/or XenServer environments.
- Strong knowledge of Windows 10 and Windows 11.
- Experience with ITIL and enterprise support models.
- Excellent problem-solving and communication skills.
Active SC Clearance is essential.
3rd line Citrix SME in Preston employer: CBSbutler Holdings Limited trading as CBSbutler
At CBSbutler, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Hampshire location provides a secure environment for our DV Cleared Infrastructure Test Engineers to thrive, with competitive rates and opportunities for professional growth within a high-profile infrastructure programme. Join us to be part of a team that values your expertise and supports your career development in a meaningful way.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
