At a Glance
- Tasks: Provide expert-level support for complex Citrix incidents and lead technical investigations.
- Company: Join a dynamic team in Preston focused on secure enterprise environments.
- Benefits: Competitive daily rate, opportunity for professional growth, and work in a collaborative setting.
- Other info: Active SC clearance required; ideal for British nationals.
- Why this job: Be the go-to expert for cutting-edge Citrix technology and make a real impact.
- Qualifications: Proven experience in 3rd Line support and strong knowledge of Citrix technologies.
We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.
Key Responsibilities
- Provide 3rd Line support for complex Citrix incidents and problems.
- Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
- Lead technical investigations, troubleshooting and root cause analysis.
- Manage and optimise Citrix policies, profiles and end-user experience.
- Support patching, upgrades, migrations and infrastructure improvements.
- Work closely with architecture, engineering and cross-functional teams.
- Proactively identify and resolve defects and recurring issues.
- Maintain strong customer service and operate in line with ITIL and service management processes.
Essential Skills & Experience
- Proven experience in a Third Line / Senior Infrastructure Support role.
- Strong hands-on experience with:
- Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
- Citrix Cloud
- NetScaler ADC
- Citrix WEM
- Windows Server, Active Directory and Group Policy
- FSLogix
- Experience supporting VMware, Hyper-V and/or XenServer environments.
- Strong knowledge of Windows 10 and Windows 11.
- Experience with ITIL and enterprise support models.
- Excellent problem-solving and communication skills.
Active SC Clearance is essential.
3rd line Citrix Engineer in Preston employer: CBSbutler Holdings Limited trading as CBSbutler
As a Compliance Team Leader in Newcastle, you will join a dynamic and supportive work environment that prioritises employee development and teamwork. The company fosters a culture of collaboration and inclusivity, offering opportunities for personal growth and career advancement while ensuring a customer-oriented approach. With competitive pay and the potential for a permanent position, this role is perfect for those looking to make a meaningful impact in the financial services sector.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
