At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage tech requests.
- Company: CBSbutler, a leading tech support provider in London.
- Benefits: Flexible hours, dynamic work environment, and valuable experience.
- Other info: 12-month contract with opportunities for growth in the tech field.
- Why this job: Engage directly with users and make a difference in their tech experience.
- Qualifications: Strong communication skills and experience with PC imaging and mobile devices.
CBSbutler Holdings Limited trading as CBSbutler is offering a Field Technical Support role on a 12-month onsite contract in London. This is a customer-focused tech support position requiring 21–25 hours per week.
Responsibilities include:
- Managing ITSM tickets
- Troubleshooting and resolving hardware and software issues
The ideal candidate will have:
- Strong communication skills
- Experience with PC imaging
- Knowledge of mobile device support
This role offers a dynamic environment interacting directly with users, ensuring their tech needs are met effectively.
Onsite Field IT Support Technician – 12-Month Contract employer: CBSbutler Holdings Limited trading as CBSbutler
CBSbutler Holdings Limited is an excellent employer, offering a supportive and dynamic work environment in the heart of London. With a focus on employee growth, we provide opportunities for skill development and career advancement while fostering a culture of collaboration and customer service excellence. Join us to be part of a team that values your contributions and prioritises your professional journey in the tech support field.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Field IT Support Technician – 12-Month Contract
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like CBSbutler Holdings Limited trading as CBSbutler and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at CBSbutler Holdings Limited trading as CBSbutler and let us see your personality shine through!
We think you need these skills to ace Onsite Field IT Support Technician – 12-Month Contract
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and CBSbutler Holdings Limited trading as CBSbutler.
Get Familiar with Our Brand:Before applying, take some time to learn about CBSbutler Holdings Limited trading as CBSbutler and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress CBSbutler Holdings Limited trading as CBSbutler.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which CBSbutler Holdings Limited trading as CBSbutler will surely appreciate.
