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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage customer information with care.
- Company: Join a major UK High Street Bank with a strong reputation.
- Benefits: Earn £12-15 per hour, with potential for permanent employment.
- Why this job: Be part of a dynamic team and make a difference in customers' lives.
- Qualifications: Excellent communication skills and previous customer service experience.
- Other info: On-site role in Newcastle with opportunities for career growth.
The predicted salary is between 12 - 15 £ per hour.
A recruitment agency is looking for a Customer Services Advisor to support a major UK High Street Bank's personal lending business. The role requires excellent communication skills and previous customer service experience.
Responsibilities include:
- Providing top-notch customer service
- Managing customer information according to GDPR
- Collaborating with a team
Located on-site in Newcastle, this position starts at £12-15 per hour, with options to transition to permanent employment.
Onsite Customer Service Advisor — Newcastle (Temp to Perm) in North East employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Customer Service Advisor — Newcastle (Temp to Perm) in North East
✨Tip Number 1
Get to know the company! Research the bank's values and culture so you can show how you fit in. When we understand what they stand for, we can tailor our conversations to resonate with them.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, we should be ready to demonstrate our ability to handle queries smoothly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. We can gain insights into the role and even get referrals that could boost our chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can give us an edge.
We think you need these skills to ace Onsite Customer Service Advisor — Newcastle (Temp to Perm) in North East
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Experience: We want to see how your previous customer service experience aligns with the role. Don’t just list your past jobs; explain how they’ve prepared you for this position at the bank. Make it personal!
Mind the GDPR: As you'll be managing customer information, it's crucial to mention your understanding of GDPR. A quick note on how you handle sensitive information responsibly can really set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to providing excellent service, especially in a banking context.
✨Understand GDPR
Since managing customer information according to GDPR is crucial, make sure you understand the basics of data protection. Be prepared to explain how you would handle sensitive information responsibly.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers during the interview.
✨Team Collaboration is Key
This position involves working closely with a team. Think of examples where you've successfully collaborated with others in a work setting. Highlight your ability to work well in a team and support your colleagues.
