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- Tasks: Lead and coach a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join a dynamic team in Newcastle with opportunities for growth.
- Benefits: Competitive pay, potential for permanent role, and a supportive work culture.
- Why this job: Make a real impact by driving performance and engagement in customer service.
- Qualifications: Experience in contact centres and team management is essential.
- Other info: Exciting opportunity for career advancement in the financial services sector.
The predicted salary is between 13 - 22 £ per hour.
6 month contract with the option to go permanent.
On site in Newcastle.
£16 - £22 ph.
Skills:
- Team leading experience
- Customer Services
- Call centre experience
- Ideally within financial services
We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.
Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.
Key Responsibilities:
- Manage the daily performance of a team of c.10 Customer Service colleagues
- Coach and develop colleagues to improve performance and capability
- Handle complex and escalated customer enquiries
- Support service levels by taking customer calls when required
- Monitor adherence, attendance, and schedules
- Communicate business updates and drive continuous improvement
Experience Required:
- Contact Centre experience
- People management and coaching experience essential
- Experience in a fast-paced environment
- Financial Services or regulated environment experience desirable
If you'd like to discuss the Customer Services Team leader role in more detail, please send your updated CV to (url removed) and I will get in touch.
Customer Services Teamleader in Newcastle upon Tyne employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Teamleader in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've coached teams or handled escalated customer issues. This will demonstrate your capability and passion for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Teamleader in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your team leading and customer service experience. We want to see how you've thrived in fast-paced environments, so don’t hold back on those achievements!
Showcase Your Skills: In your cover letter, emphasise your coaching abilities and how you’ve managed performance in previous roles. We’re looking for someone who can drive engagement and service excellence, so let us know how you’ve done that!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in a call centre environment. Brush up on your knowledge of financial services too, as it’s a big plus for this role. Being able to discuss relevant experiences will show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to improve their performance or handled escalated issues effectively. This will demonstrate your capability to manage and inspire a team.
✨Practice Common Scenarios
Anticipate questions related to handling difficult customer interactions or managing team dynamics. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, they want to see how you think on your feet!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to team development or how they measure success in the customer service department. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
