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- Tasks: Lead and coach a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join a dynamic financial services company in Newcastle with a focus on excellence.
- Benefits: Competitive pay, potential for permanent role, and opportunities for growth.
- Why this job: Be a key player in enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in contact centres and people management is essential.
- Other info: Exciting chance to develop your leadership skills in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.
Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.
Key Responsibilities:- Manage the daily performance of a team of c.10 Customer Service colleagues
- Coach and develop colleagues to improve performance and capability
- Handle complex and escalated customer enquiries
- Support service levels by taking customer calls when required
- Monitor adherence, attendance, and schedules
- Communicate business updates and drive continuous improvement
- Contact Centre experience
- People management and coaching experience essential
- Experience in a fast-paced environment
- Financial Services or regulated environment experience desirable
If you would like to discuss the Customer Services Team leader role in more detail, please send your updated CV to (url removed) and I will get in touch.
Customer Services Supervisor in Newcastle upon Tyne employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Services Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members in previous roles. This will demonstrate your ability to lead and improve performance, which is key for the Customer Services Supervisor position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and team leadership. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and leadership. Let us know why you’re excited about this role and how you can contribute to our team.
Showcase Your Call Centre Experience: Since we’re looking for someone with call centre experience, make sure to include specific examples of your past roles. Highlight any achievements or challenges you’ve overcome in a fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in a contact centre. Brush up on your knowledge of financial services if you can, as it’ll show you’re serious about the role.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about times when you coached someone to improve or handled escalated issues. This will demonstrate your capability as a Team Supervisor.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing team performance. Practise your responses so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how success is measured in the role. This shows your interest and helps you gauge if the company is the right fit for you.
