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- Tasks: Lead user research to enhance digital experiences for public sector clients.
- Company: Join a global IT consultancy driving digital transformation.
- Benefits: Competitive daily rate, mostly remote work, and flexible hours.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real difference in user experience while working on impactful projects.
- Qualifications: 7+ years in user research, strong communication, and leadership skills.
Rate: £500 - £535 a day
Location: London
Working pattern: Mostly remote - office circa once a month
Duration: Initially 6 months
You will join a global IT consultancy as they deliver digital transformation to a public sector client. We're looking for an experienced User Researcher to support a busy app project.
You'll be running focus groups and other sessions to really understand what service users need, and turning that into clear, useful insights for the team.
You'll be working closely with a Service Designer, but also need to be comfortable working on your own and taking the lead on research.
What we're looking for:
- Around 7+ years' experience in user research
- Comfortable leading focus groups and speaking to a range of users (patients, clinicians, staff)
- Able to plan, run and wrap up research with minimal support
- Experience working alongside service designers or in multidisciplinary teams
- Good at communicating findings in a straightforward, practical way
- Leads research for a product or service area from discovery to delivery. Integrates qual/quant evidence, aligns stakeholders and de-risks decisions through experimentation.
- Plan multi-method research; manage data, consent, accessibility and ethics.
- Design and evaluate experiments (prototypes, A/B/MVT where appropriate).
Your skills and experience:
- Significant experience delivering user research in NHS, GDS or healthcare environments, including complex services and systems
- Proven experience leading research in Discovery and Alpha phases, shaping problem definitions, strategies, service direction
- Demonstrable experience planning, selecting, and delivering a wide range of qualitative and quantitative methods
- Design and facilitate complex co-design activities that inform service direction and decision making
User Researcher - Digital Customer Experience in London employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher - Digital Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in user research or digital customer experience. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best user research projects. Include case studies that highlight your ability to lead focus groups and communicate findings effectively. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common user researcher questions. Think about how you would approach different research methods and be ready to discuss your past experiences. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace User Researcher - Digital Customer Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Researcher role. Highlight your experience in user research, especially in healthcare or public sector environments. We want to see how your skills align with what we're looking for!
Showcase Your Projects: Include specific examples of projects where you've led focus groups or conducted user research. We love seeing how you've turned insights into actionable outcomes, so don’t hold back on the details!
Keep It Clear and Concise: When writing your application, keep your language clear and straightforward. We appreciate practical communication, just like you’ll need to do in the role. Make it easy for us to see your value!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies, especially those relevant to healthcare and public sector environments. Be ready to discuss your past experiences in leading focus groups and how you've turned insights into actionable strategies.
✨Showcase Your Communication Skills
Since you'll be working closely with service designers and various stakeholders, practice explaining complex findings in a straightforward manner. Prepare examples of how you've communicated research outcomes effectively in previous roles.
✨Demonstrate Your Leadership Abilities
Be prepared to talk about times when you've taken the lead on research projects. Highlight your ability to work independently and manage multi-method research, as well as how you've integrated qualitative and quantitative evidence in your decision-making.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific research scenarios, especially in a multidisciplinary team. Think about how you would plan and execute research activities while considering ethics, consent, and accessibility.