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- Tasks: Lead the design and implementation of innovative ITSM tooling solutions.
- Company: Join a leading IT and digital transformation organisation in the UK defence sector.
- Benefits: Enjoy a competitive salary, generous leave, and flexible benefits.
- Why this job: Make a real impact on digital transformation while working with cutting-edge technologies.
- Qualifications: Extensive experience in ITSM tooling and strong technical design skills required.
- Other info: Dynamic team environment with excellent career growth opportunities.
The predicted salary is between 60000 - 78000 £ per year.
You will be working for a leading IT and digital transformation organisation operating within the UK defence sector. Their mission is to build a more sustainable world through innovation and trust and are seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions.
Responsibilities
- As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers' Digital Transformation priorities.
- You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity.
- Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions.
- You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity.
Your transferable skills and experience
- Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow.
- Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (e.g. ITIL v4 certified).
- Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions.
- A working knowledge of general Information Technology Core infrastructure capabilities including: Windows Server technologies, Active Directory and Group Policies, SQL and SQL Server Clustering.
- General knowledge of scripting, applications development and data manipulation techniques including: SQL Scripting, Powershell, JavaScript.
Your benefits
- 26 Days annual leave plus public holidays (3 flexible).
- Pension - Double matching contributions of up to 10%.
- Life assurance.
- Companywide incentive plans.
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more).
- Perks at work - employee discounts.
- Employee assistance programme / virtual GP.
- Role dependent benefits: Private medical / company car or car allowance.
If you are interested in this role or wish to apply, please submit your CV.
Senior ITSM Tooling Architect in London employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Tooling Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the hunt for a Senior ITSM Tooling Architect role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and real-world examples. Be ready to discuss your experience with ITSM tooling technologies like ServiceNow or BMC Remedy, and how you've tackled complex challenges in previous roles.
✨Tip Number 3
Showcase your innovative side! During interviews, highlight instances where you've implemented creative solutions in ITSM environments. This will demonstrate your ability to think outside the box and align with the company's mission of driving digital transformation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Senior ITSM Tooling Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior ITSM Tooling Architect role. Highlight your experience with ITSM/ITIL tools and any relevant certifications to catch our eye!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love to see how you've contributed to successful projects or improved processes.
Keep It Clear and Concise: We appreciate a well-structured application. Use clear headings, bullet points, and avoid jargon where possible. This makes it easier for us to see your qualifications at a glance!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role promptly!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your ITSM Tools Inside Out
Make sure you’re well-versed in the specific ITSM tools mentioned in the job description, like CA Service Desk Manager or ServiceNow. Be ready to discuss your hands-on experience with these technologies and how you've customised them to meet business needs.
✨Showcase Your Agile Experience
Since this role involves working in an Agile team, be prepared to share examples of how you've contributed to Agile projects. Highlight your understanding of Agile methodologies and how they can enhance ITSM delivery.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss complex ITSM challenges you've faced and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your innovative thinking.
✨Understand Security Requirements
Given the focus on secure environments, brush up on security best practices related to ITSM tooling. Be ready to explain how you’ve ensured compliance and security in previous roles, especially in high-stakes environments.
