At a Glance
- Tasks: Provide hands-on IT support and solve technical issues for end users in a fast-paced environment.
- Company: Join a dynamic team in London focused on delivering top-notch IT services.
- Benefits: Competitive pay of £21-£25 per hour, with opportunities for growth.
- Other info: Great opportunity for hands-on experience in a client-facing role.
- Why this job: Make a real impact by helping users and ensuring smooth IT operations.
- Qualifications: Experience in hardware/software troubleshooting and IT ticket management required.
We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies.
You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.
Key Responsibilities- Manage and resolve ITSM tickets, including incident resolution and service request fulfilment
- Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices
- Build, image, pre-stage, deploy, and install desktops and laptops
- Provide onsite support for Windows-based environments and enterprise applications
- Support mobile devices including iPhone and Android platforms
- Deliver technical support for video conferencing tools, including Webex and related collaboration platforms
- Manage user provisioning, access requests, and desktop/peripheral support
- Maintain accurate IT asset and hardware inventory within ITSM tools
- Liaise with vendors for hardware repairs and service requirements
- Support infrastructure-related tasks and daily IT operations as required
- Create, maintain, and update SOPs, documentation, and user guides
- Work closely with end users in a client-facing onsite environment
- Strong hardware and software troubleshooting skills
- Experience with PC imaging, deployment, and installation
- Proven ITSM / ticket management experience (e.g., ServiceNow)
- Experience supporting Windows-based environments
- Strong knowledge of mobile device support (iOS and Android)
- Experience supporting video conferencing tools (e.g., Webex)
- Familiarity with asset and inventory management processes
- Understanding of infrastructure support principles
- Knowledge of user provisioning and desktop peripherals
- Experience creating and maintaining documentation and SOPs
- Strong problem-solving skills with the ability to work independently
- Excellent communication and customer service skills
- Comfortable working in an onsite/client-facing role
If you'd like to discuss this Field Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.
Field Technical Support in London employer: CBSbutler Holdings Limited trading as CBSbutler
Join our dynamic team as a Field Technical Support professional in London, where we prioritise a collaborative work culture and offer competitive pay rates of £21ph - £25ph. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages problem-solving and innovation, making it an ideal place for IT professionals looking to make a meaningful impact in a fast-paced enterprise setting.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at CBSbutler Holdings Limited trading as CBSbutler that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Field Technical Support in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at CBSbutler Holdings Limited trading as CBSbutler, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at CBSbutler Holdings Limited trading as CBSbutler can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at CBSbutler Holdings Limited trading as CBSbutler will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at CBSbutler Holdings Limited trading as CBSbutler. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at CBSbutler Holdings Limited trading as CBSbutler.
