At a Glance
- Tasks: Support clients with inbound calls and provide excellent customer service.
- Company: Reputable financial services organisation in Liverpool.
- Benefits: Training provided, contract role with potential for extension.
- Other info: Onsite role starting 1st December, perfect for students seeking flexible work.
- Why this job: Gain valuable experience in customer service within a supportive team.
- Qualifications: Prior call centre experience and strong communication skills.
A financial services organization is seeking Customer Service Representatives to join their Pension Administration Team in Liverpool. This fully onsite role involves supporting clients with inbound telephony-based customer inquiries.
Ideal candidates will have:
- Prior call centre experience
- Excellent customer service skills
- Strong communication abilities
Training will be provided, and positions are offered on a 2-month contract starting 1st December.
Pension Support Advisor: Inbound Calls (Onsite) in Liverpool employer: CBSbutler Holdings Limited trading as CBSbutler
Join a dynamic financial services organisation in Liverpool, where we prioritise employee development and foster a collaborative work culture. As a Pension Support Advisor, you'll benefit from comprehensive training, competitive remuneration, and the opportunity to make a meaningful impact on clients' lives through exceptional customer service. Our supportive environment encourages growth and offers a chance to build a rewarding career in the financial sector.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pension Support Advisor: Inbound Calls (Onsite) in Liverpool
✨Tip Number 1
Make sure you know the ins and outs of the pension industry. Brush up on common queries clients might have, so you can show off your knowledge during the interview. It’ll help us see that you’re genuinely interested in the role!
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. This will help you get comfortable handling different types of customer inquiries and improve your communication skills.
✨Tip Number 3
Don’t forget to highlight your previous call centre experience! We want to hear about how you’ve successfully managed customer interactions in the past. Share specific examples that showcase your problem-solving abilities and customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – get your application in today!
We think you need these skills to ace Pension Support Advisor: Inbound Calls (Onsite) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your call centre experience and customer service skills. We want to see how your background fits with the Pension Support Advisor role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Pension Administration Team and how your strong communication abilities will help us support our clients effectively.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity starting 1st December!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Stuff
Familiarise yourself with the basics of pensions and financial services. Brush up on common terms and processes so you can confidently answer questions and engage in discussions during the interview.
✨Showcase Your Call Centre Experience
Prepare specific examples from your previous call centre roles that highlight your customer service skills. Think about challenging situations you've handled and how you resolved them, as this will demonstrate your ability to manage inquiries effectively.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for a role that involves inbound calls. Practice summarising what the interviewer says to ensure you understand their points, which will reflect your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the Pension Administration Team and the training process. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
