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- Tasks: Support and troubleshoot software issues in a dynamic financial services environment.
- Company: Join a leading Financial Services Firm based in London, embracing innovation and technology.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a tech-savvy team making an impact in the financial sector with exciting challenges.
- Qualifications: 1-3 years in application support; knowledge of Linux, SQL, and cloud technologies preferred.
- Other info: Immediate interviews available – don't miss your chance to shine!
The predicted salary is between 32000 - 40000 £ per year.
Financial Services Firm is hiring for a Junior Application Support Engineer for their team based in London. This is a permanent role. The role offers a hybrid model with 2 days in the office and 3 days working from home. You will ideally have previous Financial Services experience or an interest in the Financial Technology area and have between 1-3 years experience in an application support-related role. The salary on offer is between 40K - 50K, depending on experience.
Responsibilities:
- Experienced in diagnosing and troubleshooting software issues quickly and effectively.
- Understanding of Linux, SQL, and cloud technologies such as AWS (EC2, S3, Lambda, CloudFormation).
- Experience using Python, Docker containerization, and Git version control.
- Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis.
- Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence.
Skills and Attributes:
- Excellent communication and stakeholder management skills, with a client-first approach.
- Proven problem-solving capability.
- Time management skills and the ability to establish reasonable deadlines.
- Excellent organizational skills and the ability to multi-task.
- Experience in customer facing positions.
Please apply for immediate interview!
Junior Application Support Engineer employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Engineer
✨Tip Number 1
Familiarise yourself with the financial services sector. Understanding the basics of financial technology and how it integrates with application support will give you an edge during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in Linux, SQL, and cloud technologies like AWS. Being able to demonstrate your knowledge in these areas can significantly boost your chances.
✨Tip Number 3
Prepare examples of how you've effectively managed support tickets and adhered to SLAs in previous roles. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Practice your communication skills, as stakeholder management is key in this role. Be ready to discuss how you've successfully interacted with clients or team members in past experiences.
We think you need these skills to ace Junior Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in the financial services or fintech sectors. Emphasise your skills in diagnosing software issues and any familiarity with Linux, SQL, and cloud technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and finance. Mention specific experiences that demonstrate your problem-solving skills and ability to manage support tickets effectively.
Highlight Technical Skills: Clearly list your technical skills such as Python, Docker, Git, and Elastic Stack in your application. Provide examples of how you've used these technologies in previous roles to solve problems or improve processes.
Showcase Soft Skills: In your application, don't forget to highlight your communication and stakeholder management skills. Provide examples of how you've successfully interacted with clients or managed expectations in a customer-facing role.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Linux, SQL, and cloud technologies like AWS. Be prepared to discuss how you've used these skills in previous roles or projects, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved software issues in the past. Highlight your approach to troubleshooting and any specific tools you used, such as JIRA Service Desk for managing support tickets.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand, showcasing your client-first approach.
✨Highlight Your Experience with Tools
Familiarise yourself with tools like Docker, Git, and the Elastic Stack. Be prepared to discuss how you've used these tools in your previous roles, as well as any relevant projects that showcase your experience.
