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- Tasks: Lead the design and improvement of IT asset management processes for the MoD.
- Company: Join a niche consultancy focused on digital transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in government projects while enhancing your ITIL skills.
- Qualifications: ITIL 3.0/4.0 qualified with experience in government projects.
- Other info: Work in a dynamic environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Rate: Open
Location: Corsham (2-3 days a week on site)
Clearance: SC Clearance required
You will join a niche consultancy delivering digital transformation to the MoD.
Key responsibilities
- Process Design and Improvement: Defining the SACM process strategy, objectives, policies, procedures, and work instructions. Having responsibility for the process remaining "fit for purpose" and driving its continuous improvement (CSI).
- Defining Scope and Standards: Determining the scope of what should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines.
- Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security, and access levels for the data.
- Process Execution Oversight: Monitoring and reviewing the execution of the SACM process, ensuring compliance with defined procedures and data standards across all departments.
- Auditing and Verification: Defining and improving the audit process, directing periodic audits of the physical IT infrastructure against the recorded data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out.
- Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes.
- Resource and Training Management: Coordinating the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training.
- Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders.
- Lifecycle Management: Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal.
Essential Skills and Experience
- ITIL 3.0/4.0 Qualified
- Experience of delivering Government projects
- Tailoring the process to the specific project
Desirable Skills
- Knowledge of Army communication systems
ITIL Service asset and configuration Manager SACM employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Service asset and configuration Manager SACM
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around ITIL processes and digital transformation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. Focus on articulating your experience with SACM and process improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ITIL Service asset and configuration Manager SACM
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ITIL processes and any relevant government projects. We want to see how your skills align with the role of SACM!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to improve processes or manage configurations effectively. We love seeing quantifiable results!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate clarity as much as you do!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL principles, especially around Service Asset and Configuration Management. Brush up on the latest updates in ITIL 4.0 and be ready to discuss how you’ve applied these concepts in past roles.
✨Demonstrate Process Improvement Experience
Be prepared to share specific examples of how you've defined or improved SACM processes. Highlight your experience with process design, compliance monitoring, and continuous improvement initiatives to show you can keep things 'fit for purpose'.
✨Showcase Your Collaboration Skills
Since this role involves working closely with other ITIL process managers, come armed with examples of successful collaborations. Talk about how you’ve integrated SACM with Change Management or Incident Management in previous projects.
✨Prepare for Technical Questions
Expect questions about managing Configuration Management Systems (CMS) and CMDBs. Be ready to discuss your approach to data accuracy, security, and lifecycle management, as well as any tools you’ve used in the past.
