At a Glance
- Tasks: Provide on-site and remote tech support for users and troubleshoot issues.
- Company: Join a dynamic team in Edinburgh focused on customer service excellence.
- Benefits: Competitive day rate, potential contract extensions, and hands-on experience.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: 1-2 years in IT support, knowledge of Windows and networking basics.
The predicted salary is between 31500 - 38500 £ per year.
Requirements
- 1-2 years experience in an IT support or technical support role
- Knowledge of Microsoft Windows 10/11
- Familiarity with Microsoft 365 applications
- Basic understanding of networking concepts, including LAN, WAN, and TCP/IP
- Basic Active Directory experience
- Experience supporting desktop and laptop hardware
- Strong troubleshooting and problem-solving skills
- Good verbal and written communication skills
- Customer-focused approach
- SC Clearance
- ITIL Foundation certification is desirable
- Comp TIA A+ certification is desirable
- Microsoft Fundamentals certification is desirable
- Experience with Service Now or similar ITSM platforms is desirable
- Mobile device support experience is desirable
Responsibilities
- Provide on-site and remote technical support for end-user computing devices, workplace technologies, and associated IT services
- Troubleshoot hardware and software issues
- Assist users with day-to-day troubleshooting
- Maintain IT equipment
- Carry out device build and roll out activities
- Provide onsite datacenter assistance as hands and eyes support
- Ensure excellent customer service while adhering to service level agreements
- Technologies
- Active Directory
- Hardware
- Support
- ITIL
- ITSM
- LAN
- Microsoft 365
- Mobile
- Service Now
- TCP/IP
- Windows
- Office 365
- More
We are hiring an IT Support Engineer for an SC cleared, onsite role based in Edinburgh, with local candidates preferred.
This is a 5-month initial contract with potential extensions, and the day rate is £200-£220.
We support end-user computing devices, workplace technologies, and associated IT services in a customer-focused environment.
- last updated 33 week of 2026
- #J-18808-Ljbffr
IT Technical Support Engineer employer: CBSbutler Holdings Limited trading as CBSbutler
At CBSbutler, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Hampshire location provides a secure environment for our DV Cleared Infrastructure Test Engineers to thrive, with competitive rates and opportunities for professional growth within a high-profile infrastructure programme. Join us to be part of a team that values your expertise and supports your career development in a meaningful way.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Engineer
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We think you need these skills to ace IT Technical Support Engineer
Some tips for your application 🫡
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How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at CBSbutler Holdings Limited trading as CBSbutler. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
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