At a Glance
- Tasks: Lead a team of support technicians and ensure top-notch IT support for armed forces training systems.
- Company: Join a respected company at the forefront of technology, dedicated to supporting our armed forces.
- Benefits: Enjoy a competitive salary, opportunities for self-study, and training in cutting-edge technologies.
- Other info: This is a permanent, on-site role in Glasgow with potential for engaging projects across the UK.
- Why this job: Grow your IT knowledge and management skills while making a real impact in a customer-facing role.
- Qualifications: Experience in IT support, leadership, and knowledge of relevant technologies like Microsoft Server and networking.
Apply below after reading through all the details and supporting information regarding this job opportunity.
+Permanenet opportunity
+On site in Glasgow Scotland
+Security cleared role
+£50,000 - £55,000
An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians that can support our customer in the delivery of training systems and the continuation of training for our armed forces personnel.
We are looking for a skilled 3rd line support engineer that has team lead experience to build a new team of 2nd/3rd line technicians. If you are looking build your portfolio this will be the ideal opportunity to grow your IT knowledge and management skills. You would be expected to have good leadership & communication and be able to impart your knowledge to junior team members. To enable this a good level of experience and understanding of IT support is required. There are opportunities to skill up with self-study and training in some of our technologies that you will be expected to support. Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region.
You will be working with remote teams based at other sites around the UK and inter team liaison and communication is an important aspect. This opportunity is a customer facing role, liaising with the key customer to provide guidance and support to ensure we are meeting our contractual expectations. You will create processes and instructions for the team to support our customers and corporate partners that will meet our KPI\'s/PI\'s.
Experience required:
+Knowledge of military security, Protected Document Register and Joint Service Publication\'s (PDR/JSP\'s) would be advantageous.
+The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers\' needs and ensure they are met whilst working within your agreed support role as defined by your line management.
+In addition to leadership experience an understanding of IT support and infrastructure. Good knowledge and experience of the following technologies:
NetApp
Virtualisation (VMWareV-Sphere)
Microsoft Server 2019
CISCO / Juniper Network, Switches
McAfee
ITIL ProcessesIf you\'d like to discuss this 3rd Line Team Leader role in more detail, please send your updated CV to (url removed) and I will get in touch
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Team Leader - 3rd line in Glasgow
✨Tip Number 1
Familiarise yourself with military security protocols and the Protected Document Register. Understanding these aspects will not only enhance your application but also demonstrate your commitment to the role's requirements.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in IT support environments. Be prepared to discuss specific examples of how you've successfully managed teams and improved processes.
✨Tip Number 3
Brush up on your technical knowledge related to the technologies mentioned in the job description, such as NetApp, VMWare, and Microsoft Server 2019. Being able to speak confidently about these will set you apart during discussions.
✨Tip Number 4
Prepare to discuss your customer-facing experience and how you've maintained high levels of customer satisfaction in past roles. This is crucial for the position, so have relevant examples ready to share.
We think you need these skills to ace IT Team Leader - 3rd line in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and team leadership. Emphasise any relevant technologies you've worked with, such as NetApp, VMWare, or Microsoft Server 2019, to align with the job requirements.
Craft a Strong Cover Letter:Write a cover letter that showcases your leadership skills and your ability to build and manage a team. Mention specific examples of how you've successfully led teams in the past and how you can contribute to the company's goals.
Highlight Relevant Experience:In your application, focus on your experience with military security protocols and ITIL processes, as these are advantageous for the role. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Communication Skills:Since this is a customer-facing role, demonstrate your strong communication skills in your application. Provide examples of how you've effectively liaised with customers or stakeholders in previous positions.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your Leadership Skills
As a 3rd Line Team Leader, your ability to lead and mentor is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you’ve developed junior team members.
✨Demonstrate Technical Expertise
Be ready to discuss your experience with the specific technologies mentioned in the job description, such as NetApp, VMWare, and Microsoft Server 2019. Highlight any relevant projects or challenges you've faced and how you overcame them.
✨Understand Customer Needs
Since this role involves liaising with customers, be prepared to talk about how you ensure customer satisfaction. Share examples of how you've clarified customer needs and met their expectations in previous roles.
✨Familiarise Yourself with Military Protocols
Knowledge of military security and related publications is advantageous. If you have any experience in this area, make sure to mention it. If not, do some research to show your willingness to learn and adapt.
