At a Glance
- Tasks: Provide friendly IT support and resolve technical issues for users.
- Company: Join a top professional services firm with a focus on growth.
- Benefits: Enjoy hybrid working, career progression, and technical development opportunities.
- Other info: Dynamic team environment with excellent career growth potential.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: 1-2 years in IT support, basic Active Directory, and strong troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
A growing Top 35 professional services and accountancy firm is looking for a 1st Line Support Analyst to join its Oxford team. This is a permanent, full-time role offering hybrid and flexible working, with excellent opportunities for technical development and career progression.
The Role
You'll be the first point of contact for IT support across the business, providing friendly and effective technical assistance to users. Key responsibilities include:
- Resolving 1st line issues across hardware, software, Microsoft 365 and user accounts
- Managing IT tickets from logging through to resolution
- Supporting Active Directory, access requests and device provisioning
- Prioritising incidents against SLAs and escalating more complex issues
- Supporting IT upgrades, deployments and wider technology projects
- Maintaining accurate IT records and identifying service improvements
- Reporting potential security incidents or risks
About You
We're looking for:
- 1-2 years' experience in 1st Line IT Support or a Service Desk role
- Basic Active Directory experience
- Experience with an ITSM platform such as ServiceNow, Freshservice or Jira
- Good troubleshooting skills across hardware, software and basic networking
- Strong communication and customer service skills
- Excellent attention to detail and organisational skills
- Good Excel skills and the ability to learn new systems quickly
- A proactive, positive and collaborative approach
IT Support Analayst employer: CBSbutler Holdings Limited trading as CBSbutler
As a Compliance Team Leader in Newcastle, you will join a dynamic and supportive work environment that prioritises employee development and teamwork. The company fosters a culture of collaboration and inclusivity, offering opportunities for personal growth and career advancement while ensuring a customer-oriented approach. With competitive pay and the potential for a permanent position, this role is perfect for those looking to make a meaningful impact in the financial services sector.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
