At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for Windows and Mac users.
- Company: Join a high-performing IT team in a modern Central London office.
- Benefits: Competitive pay, immediate start, and exposure to enterprise technologies.
- Other info: Collaborative culture with opportunities for process improvements and knowledge sharing.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: Experience in 1st/2nd Line IT Support and strong knowledge of Windows and macOS.
The predicted salary is between 44000 - 55000 £ per year.
Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment? We're looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk‑Up Desk in Central London. This is a fantastic opportunity to join a high-performing IT team supporting a diverse user base across Windows and Mac environments, ensuring employees receive first‑class support that keeps the business running smoothly.
What You'll Be Doing
- Acting as the first point of contact for all onsite IT issues and requests
- Providing face‑to‑face support for Windows 11 and macOS users
- Troubleshooting hardware, software, account, and access issues
- Delivering meeting room and A/V support for onsite and hybrid meetings
- Managing IT assets including laptops, mobiles, and peripherals
- Handling onboarding and offboarding activities
- Logging and progressing tickets in line with SLAs
- Escalating complex issues to 2nd and 3rd line teams
- Contributing to process improvements and knowledge sharing
What We're Looking For
- Proven experience in 1st/2nd Line IT Support within a corporate environment
- Strong knowledge of Windows 11, macOS, and Microsoft 365
- Experience with Active Directory, Okta, and SSO technologies
- Familiarity with ITSM tools such as ServiceNow
- Understanding of networking fundamentals (Wi‑Fi, TCP/IP)
- Excellent communication and customer service skills
- Highly organised with a proactive, can‑do attitude
Why Apply?
- Work in a modern Central London office
- Join a collaborative and supportive IT team
- Gain exposure to enterprise technologies and processes
- Competitive day rate with an immediate start available
If you enjoy solving technical problems, delivering exceptional customer service, and working in a dynamic environment, we'd love to hear from you.
Helpdesk Co-ordinator employer: CBSbutler Holdings Limited trading as CBSbutler
Join a vibrant and dynamic IT team in the heart of Central London, where your contributions as a Helpdesk Coordinator will be valued and recognised. With a focus on employee growth and a collaborative work culture, you'll have the opportunity to enhance your technical skills while providing top-notch support to a diverse user base. Enjoy competitive pay and the chance to work in a modern office environment that fosters innovation and teamwork.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in corporate environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for face-to-face interactions. Since this role is all about providing hands-on support, practice your communication skills. Be ready to explain technical issues in simple terms and show off your customer service flair.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve tackled tricky IT issues, especially with Windows 11 or macOS. We want to see how you keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st/2nd Line IT Support. We want to see how your skills with Windows 11, macOS, and Microsoft 365 shine through. Don’t forget to mention any relevant tools like ServiceNow!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re passionate about customer service and how you thrive in fast-paced environments. Make it personal and let us know why you want to join our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing proactive approaches, so don’t hold back on sharing those success stories that demonstrate your can-do attitude!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Tech Inside Out
Make sure you're well-versed in Windows 11, macOS, and Microsoft 365. Brush up on troubleshooting common issues and be ready to demonstrate your knowledge during the interview. They’ll likely ask you about specific scenarios, so having examples at the ready will show you’re prepared.
✨Show Off Your Customer Service Skills
As a Helpdesk Coordinator, you'll be the first point of contact for IT issues. Be prepared to discuss how you've handled difficult customer interactions in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your excellent communication skills.
✨Familiarise Yourself with ITSM Tools
Since they mention ITSM tools like ServiceNow, it’s a good idea to have a basic understanding of how these systems work. If you’ve used similar tools before, share that experience. If not, do a bit of research to show your willingness to learn and adapt.
✨Demonstrate Your Proactive Attitude
They’re looking for someone who is highly organised and has a can-do attitude. Think of examples where you took the initiative to improve processes or solve problems before they escalated. This will help convey that you’re not just reactive but also proactive in your approach.
