At a Glance
- Tasks: Provide top-notch tech support and resolve IT issues for end-users.
- Company: Join a dynamic team in London focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and hands-on experience in tech support.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by helping users with their tech challenges.
- Qualifications: Strong troubleshooting skills and experience with ITSM tools required.
The predicted salary is between 30000 - 40000 £ per year.
12 month onsite contract in London, inside IR35, 21–25 hours per week. Skilled, customer‑focused tech support role.
Key Responsibilities
- Manage and resolve ITSM tickets, including incident resolution and service request fulfilment
- Diagnose, troubleshoot, and resolve hardware and software issues across end‑user devices
- Build, image, pre‑stage, deploy, and install desktops and laptops
- Provide onsite support for Windows‑based environments and enterprise applications
- Support mobile devices including iPhone and Android platforms
- Deliver technical support for video conferencing tools, including Webex and related collaboration platforms
- Manage user provisioning, access requests, and desktop/peripheral support
- Maintain accurate IT asset and hardware inventory within ITSM tools
- Liaise with vendors for hardware repairs and service requirements
- Support infrastructure‑related tasks and daily IT operations as required
- Create, maintain, and update SOPs, documentation, and user guides
- Work closely with end users in a client‑facing onsite environment
Skills & Experience Required
- Strong hardware and software troubleshooting skills
- Experience with PC imaging, deployment, and installation
- Proven ITSM / ticket management experience (e.g., ServiceNow)
- Experience supporting Windows‑based environments
- Strong knowledge of mobile device support (iOS and Android)
- Experience supporting video conferencing tools (e.g., Webex)
- Familiarity with asset and inventory management processes
- Understanding of infrastructure support principles
- Knowledge of user provisioning and desktop peripherals
- Experience creating and maintaining documentation and SOPs
- Strong problem‑solving skills with the ability to work independently
- Excellent communication and customer service skills
- Comfortable working in an onsite/client‑facing role
Field Technical Support employer: CBSbutler Holdings Limited trading as CBSbutler
As a leading employer in the tech support sector, we offer a dynamic work environment in London that fosters professional growth and development. Our commitment to employee well-being is reflected in our flexible working hours and supportive culture, ensuring that you can thrive both personally and professionally while delivering exceptional service to our clients. Join us for a rewarding experience where your skills will be valued and your contributions recognised.
Contact Details:
CBSbutler Holdings Limited trading as CBSbutler Recruitment Team
