Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced technical support and mentor junior team members in a dynamic environment.
- Company: Leading IT support firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Onsite role in Bath with opportunities for career advancement.
- Why this job: Join a team where your expertise makes a real difference in IT service management.
- Qualifications: Over 5 years of IT support experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
A leading IT support firm is seeking a Senior Service Desk Analyst to provide advanced technical support and mentor junior team members. This DV Cleared role is based onsite in Bath and entails supporting the IT service management function with responsibilities including 1st line support, tool configuration, and ITIL process improvement.
Candidates should possess over 5 years of experience in IT support, with proficiency in tools like Jira Service Management and a solid understanding of ITIL practices. Strong communication skills are essential.
DV Cleared Senior Service Desk Analyst (Onsite Bath) in England employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Cleared Senior Service Desk Analyst (Onsite Bath) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who work in companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and ITIL knowledge. We recommend practising common interview questions related to service desk scenarios and tool configurations to show off your expertise.
✨Tip Number 3
Showcase your mentoring skills! Since this role involves guiding junior team members, be ready to share examples of how you've supported others in your previous roles. It’ll highlight your leadership potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace DV Cleared Senior Service Desk Analyst (Onsite Bath) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with tools like Jira Service Management. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Desk Analyst position. Share specific examples of your past experiences and how they relate to mentoring junior team members.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in your previous roles, especially in process improvement and service management.
✨Show Off Your Technical Skills
Since this role requires advanced technical support, be prepared to demonstrate your proficiency with tools like Jira Service Management. Think of specific examples where you've used these tools to solve problems or improve processes.
✨Mentorship Matters
As a Senior Service Desk Analyst, you'll be mentoring junior team members. Share your experiences in guiding others, and highlight any successful outcomes from your mentorship. This shows you're not just technically skilled but also a great team player.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate your points, ensuring you convey your ideas effectively.