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- Tasks: Support customers with their loan enquiries and ensure excellent service.
- Company: Join a long-established partnership with a major UK high street bank.
- Benefits: Earn £13-£15 per hour plus commission, with on-site work in Newcastle.
- Why this job: Make a real difference by helping customers achieve the right outcomes.
- Qualifications: Experience in customer service and sales, with strong communication skills.
- Other info: Fast-paced environment with opportunities for teamwork and continuous improvement.
Customer Services Sales Advisor
Do you have the following skills, experience and drive to succeed in this role Find out below.
+6 months +
+On site working in Newcastle
+£13-£15 ph plus commission scheme
Skills:
+Customer Service within Banking experience
+Excellent communication skills
+Experience resolving customer complaints
+Inputting information into databases
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.
They are looking for colleagues to join our team of Customer Service Sales Advisors putting our customers at the heart of everything we do every day. Is that you?
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing you\’ve helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.
What are we looking for in our Sales Advisors?
A proven track record in a sales environment.
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer details are captured and recorded accurately.
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators
If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch
Customer Services Sales Advisor employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the role.
We think you need these skills to ace Customer Services Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in banking. We want to see how you've resolved complaints and provided excellent service, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, let us see your excellent communication skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Customer Service Stuff
Brush up on your customer service skills, especially in banking. Be ready to share specific examples of how you've resolved complaints or helped customers in the past. This shows you understand the role and can handle real-life scenarios.
✨Show Off Your Communication Skills
Practice clear and concise communication. During the interview, demonstrate your ability to explain complex information simply. Use role-play scenarios to showcase how you'd interact with customers, making sure to highlight your friendly and helpful nature.
✨Be a Team Player
Since teamwork is key in this role, prepare to discuss how you've collaborated with colleagues in the past. Share examples of how you’ve worked together to solve problems or improve processes, showing that you’re eager to contribute to a positive team environment.
✨Attention to Detail is Key
Highlight your attention to detail by discussing how you ensure accuracy when inputting information into databases. You might even want to mention any systems you've used before, as this will show you're tech-savvy and ready to hit the ground running.
