Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with loan enquiries and resolve complaints daily.
- Company: Join a trusted partner of a major UK high street bank.
- Benefits: Earn £12-15 per hour with potential for permanent position.
- Why this job: Be part of a team that prioritises customer satisfaction and continuous improvement.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: On-site role in Newcastle, perfect for sociable team players.
Customer Services Advisor
+6 months + the option to go permanently
+On site working in Newcastle
+ 12- 15 ph
Overview
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.
Responsibilities
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate.
- Keen to take responsibility for managing customer information in line with GDPR. Experience of working with computer systems.
- A Team Player who enjoys collaborating with teammates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators.
Qualifications
- Customer Services experience
- Excellent communication skills
- Experience resolving customer complaints
- Inputting information into databases
How to apply
If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
#J-18808-Ljbffr
Customer Services Advisor employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the company and its partnership with the UK high street bank. Understanding their values and customer service approach will help you align your responses during interviews.
✨Tip Number 2
Brush up on your communication skills by practising common customer service scenarios. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Highlighting your problem-solving skills will demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Showcase your attention to detail by discussing any experience you have with data entry or managing customer records. This will reassure the employer that you can maintain accurate information in line with GDPR.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and excellent communication skills. Use specific examples that demonstrate how you've resolved customer complaints in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your sociable and helpful nature. Explain why you are eager to provide excellent customer service and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your ability to work in a fast-paced environment and your attention to detail. Mention any experience you have with managing customer information in line with GDPR.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application reflects your best self.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved complaints or improved customer satisfaction, as this will demonstrate your ability to handle similar situations in the new role.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for a Customer Services Advisor. Practice articulating your thoughts clearly and confidently, ensuring you can convey information effectively during the interview. Remember to listen actively to the interviewer's questions as well.
✨Demonstrate Attention to Detail
Since accuracy is key in managing customer records, be ready to provide examples of how you've maintained attention to detail in past roles. This could include experiences with data entry or ensuring compliance with regulations like GDPR.
✨Emphasise Teamwork and Collaboration
As a team player, it's important to show that you enjoy working collaboratively. Share examples of how you've contributed to team success in previous jobs, and express your enthusiasm for working together to improve customer service.
