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- Tasks: Provide face-to-face tech support at the onsite Tech Bar for Windows 11 users.
- Company: Join a global IT consultancy with a focus on innovation and user satisfaction.
- Benefits: Competitive daily rate, hands-on experience, and a dynamic work environment.
- Why this job: Be the go-to tech guru and help users navigate their post-upgrade challenges.
- Qualifications: Experience in desktop support, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity to enhance your skills in a fast-paced, user-focused setting.
The predicted salary is between 2000 - 2200 £ per month.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Rate: £250 - £275 a day
Duration: 3 months initially
Location: Crewe
You will join a global IT Consultancy, working onsite at their client's site and provide face-to-face technical support to users following a recent upgrade to Windows 11. You will be a visible and approachable presence at a dedicated Tech Bar, resolving a range of desktop-related issues efficiently and professionally.
The role:
- Provide walk-up, face-to-face support for end users at the onsite Tech Bar.
- Troubleshoot and resolve issues related to Windows 11, hardware, applications, and connectivity.
- Act as the first point of contact for users experiencing post-upgrade issues.
- Log, track and resolve incidents in line with agreed SLAs.
- Escalate complex issues to appropriate support teams when necessary.
- Deliver excellent customer service and clear communication to non-technical users.
- Contribute to knowledge base updates and user education where appropriate.
Essential Skills and Experience:
- Proven experience in end user desktop support, ideally in a Windows 11 environment.
- Strong troubleshooting skills across hardware and software incidents.
- Confident in working independently and managing multiple user queries.
- Excellent verbal communication and interpersonal skills.
- Ability to remain calm and professional in a busy, user-facing setting.
Tech Bar Engineer in Crewe employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Bar Engineer in Crewe
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the global IT consultancy. Understanding their values and work environment can help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with Windows 11 issues, brush up on common problems and solutions. Being able to demonstrate your technical know-how during the interview will definitely impress.
✨Tip Number 3
Show off your customer service skills! Remember, you'll be the first point of contact for users. Prepare examples of how you've handled difficult situations or provided excellent support in the past to highlight your interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace Tech Bar Engineer in Crewe
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Tech Bar Engineer, so make sure you understand the role and its requirements.
Tailor Your CV and Cover Letter: When applying, don’t just send a generic CV. We want to see how your experience aligns with the role. Highlight your skills in Windows 11 support and any relevant troubleshooting experience to catch our eye!
Show Off Your Customer Service Skills: Since this role is all about face-to-face support, make sure to showcase your excellent communication and interpersonal skills. We love candidates who can keep it cool and professional while helping users with their tech troubles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and common desktop issues. Be ready to discuss troubleshooting steps you've taken in the past, as well as any specific experiences you've had with hardware and software support.
✨Show Off Your People Skills
Since this role involves face-to-face support, practice how you communicate technical information to non-technical users. Think of examples where you've successfully helped someone understand a complex issue in simple terms.
✨Prepare for Real-Life Scenarios
Anticipate questions that might involve real-life scenarios you could encounter at the Tech Bar. Prepare to explain how you would handle multiple user queries or escalate issues when necessary, showcasing your problem-solving skills.
✨Demonstrate Your Customer Service Mindset
Be ready to share examples of how you've delivered excellent customer service in previous roles. Highlight your ability to remain calm and professional, especially in busy situations, as this will be key in a user-facing environment.
