Change Manager

We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner.

You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business.

• Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations.
• Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented.
• Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes.
• Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders.
• Develop, monitor, and report on key change management metrics, including change success rates, failed changes, emergency changes, and change-related incidents. Drive continual improvement initiatives to enhance change efficiency and reduce service disruption.
• Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery.

• Ensure IT changes are delivered in a controlled, timely, and risk-managed manner.
• Minimise disruption to critical business services.
• Maintain transparency, governance, and accountability across all change activities.
• Support effective planning and alignment with business priorities.
• Ensure compliance with internal governance standards and external regulatory requirements.

• Active SC Clearance.
• Sole UK National status.
• Minimum of 5 years' experience in IT service delivery and/or IT change management.
• Strong experience operating within ITIL-based service environments.
• Experience establishing and managing SLAs, KPIs, and service performance metrics.
• Strong understanding of ITSM platforms, particularly ServiceNow.
• Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments.
• Experience with service monitoring tools and technologies.
• Excellent stakeholder management, communication, and facilitation skills.
• Strong analytical and problem-solving abilities.
• High levels of professionalism and integrity when handling sensitive information.
• Proficiency with Microsoft Office applications.

• Essential: IT Service Management certification (e.g., ITIL v3/v4).
• Desirable: Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment.

6-month rolling contract £75-£85 per hour (Inside IR35). Hybrid working - 3 days per week onsite in Reading. Opportunity to contribute to a business shaping the future of international defence collaboration. Work within a highly secure, mission-critical environment alongside industry-leading experts.